[Resolved] Nobroker — beware: customer harassment by nobroker relationship manager - mary christena

Parameshwaran G.

Feb 10, 2020

Address: Bangalore, Karnataka, 560066

I had taken a Super Money Back Plan by paying Rs 11, 798.82/- on 25th Nov 2019 valid for 60 days for letting out my appartment in Bangalore (Order ID[protected] through their Marketing person Shivam K. Of NRI Dept and i was assigned a Relationship Manager Ms Mary Christena. The purpose of taking the plan was that being an NRI i could not be physically present in India to show my flat every time someone wanted to visit.

During the 60 days since i took the Owner Super Money Back Plan, I had some very bad and disappointing experience with my RM
Mary Christena which I conveyed to Nobroker via email to [protected]@nobroker.in on 24th Jan 2020.

In the initial days there were hardly any visits of tenants happening though leads and rejections by RM-Mary Christena appeared in my NoBroker App. Then there were days when no response to my queries came from my RM proof of the same attached herewith.

I have shared all details of my experience via mail to [protected]@nobroker.in with evidence of Mary Christena's poor service and harassment in a chronological manner but no feedback yet from Nobroker Customer Care except a ticket #4248672 generated promising to revert with a resolution with 24hrs on the 24th Jan 2020 but 17 days have passed with no resolution or reply.

Since the plan validity of 60 days got over by 24th Jan 2020 but my RM Mary Christena could not find me a tenant meeting the criteria agreed at the time of taking the Super Owner Money Back Plan from Nobroker, i requested a refund via a mail dated 24th Jan 2020. Several mails to their customer care has yielded no response proof of that is attached here, so i feel cheated!

Through this forum i wish to alert all potential customers of NoBroker regarding this Relationship Manager's attitude.

I need my money back from Nobroker.

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Feb 18, 2020

Complaint marked as Resolved

I got a message on whatsapp from RM - Mary Christena on 14th Feb that my refund has been initiated. Then i got a mail on 14th Feb from [email protected] (20 days after mailing to their customer care) that refund has been initiated for my Super Money Back Plan. Thanks for the action, though delayed but relieved to get back my refund.

NoBroker customer support has been notified about the posted complaint.

Feb 10, 2020

Updated by Parameshwaran G. I had taken a Super Money Back Plan by paying Rs 11, 798.82/- on 25th Nov 2019 valid for 60 days for letting out my appartment in Bangalore (Order ID[protected] through their Marketing person Shivam K. Of NRI Dept and i was assigned a Relationship Manager Ms Mary Christena. The purpose of taking the plan was that being an NRI i could not be physically present in India to show my flat every time someone wanted to visit.

During the 60 days since i took the Owner Super Money Back Plan, I had some very bad and disappointing experience with my RM
Mary Christena which I conveyed to Nobroker via email to [protected]@nobroker.in on 24th Jan 2020. I believe the concerned Customer Care/ NRI Dept in Nobroker should have through my grievances regarding my RM - Mary Christena and ensure none of the other Nobroker customers feel cheated/disappointed/harassed in future.

Since the plan validity of 60 days got over by 24th Jan 2020 but my RM Mary Christena could not find me a tenant meeting the criteria agreed at the time of taking the Super Owner Money Back Plan from Nobroker, i requested a refund via a mail dated 24th Jan 2020.

I have shared all details of my experience via mail to [protected]@nobroker.in with evidence of Mary Christena's poor service and harassment in a chronological manner but no feedback yet from Nobroker Customer Care except a ticket #4248672 generated promising to revert with a resolution with 24hrs on the 24th Jan 2020 but 17 days have passed with no resolution or reply.

Then i posted on this website 8 days back on 2nd Feb 2020 and got a complaint ID: 2570920, but since then no response from Nobroker except that they will revert soon (No deadline fixed). Several mails to their customer care has yielded no response proof of that is attached here, so i feel cheated!

I need my money back from Nobroker.

Parameshwaran

Verified Support

Feb 16, 2020

NoBroker Customer Care's response Hi Parameshwaran, we would like to inform you that your query was addressed and resolved by the team. If you are still facing any issue please let us know at [protected]@nobroker.in

Feb 18, 2020

Updated by Parameshwaran G. I got a message on whatsapp from RM - Mary Christena on 14th Feb that my refund has been initiated. Then i got a mail on 14th Feb from [protected]@nobroker.in (20 days after mailing to their customer care) that refund has been initiated for my Super Money Back Plan. Thanks for the action, though delayed but relieved to get back my refund.