Nobroker — Booked Service not provided

Booking ID - HSPM-8713808

I booked a packers and movers service for today (Saturday. September 30, 2023).
I did not receive any call from vendor. And on Saturday morning I received a OTP for the service but team did not reach. And i tried to reach the nobroker team and received multiple irresponsible answers booking is cancelled and vendor assigned to other work, and will arrange another vendor in 10mins, before 12 and also vendor will reach before 3 and before 5pm. Now one executive saying it's not possible this week.

It created lot of mental pressure. No proper response sometimes executive just cut the call saying will get back to you.

No messages for cancellation or rescheduling. And all these times I reach out to them. No communication from their side
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Complaint comments 

Comments

Hi Sakthi, we are dedicated to ensuring that our customers' Packers and Movers service appointments commence as planned. Furthermore, our moving managers are committed to reaching out to you in case of any issues. To conduct a more thorough investigation into your matter, we have alerted our team, and they will get in touch with you promptly to address your concerns.
Yet to hear back from the team.
NoBroker Customer Care's response, Oct 15, 2023
Verified Support
Hi Sakthi, we understand that you had a confirmed slot at 9 AM, but it was rescheduled for 5 PM and later got canceled because the partner was not available. Our team has initiated a token amount in response to this. However, you expressed the desire to receive Rs 11, 600 as compensation, while our team offered Rs 1, 000, which you haven't confirmed yet. Therefore, we are closing your complaint. Please let us know if you need any further assistance.

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