[Resolved] Nobroker — Booking Amount refund not provided

[Resolved] Nobroker — Booking Amount refund not provided

S saxsau300991 Mar 11, 2024 Apr 6, 2024 This thread was updated on Apr 6, 2024

I booked a flat for rent on Thursday (7th March) at Sumadhura Anandam (C block, 214) and paid a token amount of Rs.10, 000 via NoBroker app. The link was provided by NoBroker RM, Sumukha after confirming me that the owner has agreed to the terms. However, when I spoke with the owner (Santosh), he said he never agreed to the terms of rent with NoBroker and he isn't willing to proceed. I have raised this issue with NoBroker on the same day, but i haven't received even a single callback even after raising this via different channels (email, customer care, relationship manager, etc.). PS: I'm also a "premium" member as i have purchased their Relax plan. Post this incident, my relax plan has also suddenly expired within 5 days of purchasing it! Original validity of the plan was 45 days. Was this information helpful? No (0) Yes (0)
Mar 30, 2024 Complaint marked as Resolved Amount has been refunded. NoBroker customer support has been notified about the posted complaint. Mar 11, 2024 Updated by saxsau300991 Despite multiple requests over the past 5 days, I haven't even received a callback from my relationship manager (Deepak) or from owner relationship manager (Sumukha / Mahalaxmi) who had sent me the payment link. Verified Support Mar 12, 2024 NoBroker Customer Care's response Hi There, we always accept the token amount from tenant once they finalize the property which will also be communicated to the owner. However, if you're eligible for the refund, we'll certainly initiate the same. Kindly share your registered contact details so that we can check and do the needful asap. Mar 12, 2024 Updated by saxsau300991 Phone: [protected] Email: [protected]@rocketmail.com Yes, i thought that the property has been finalized and that's why I had paid the token amount. Why did the owner refuse to go ahead with the deal if NoBroker had confirmed the same with owner?? The most frustrating part is that there has been no response from NoBroker concerned RMs/customer care for last 5 days. I have tried calling, emailing, chatting all possible channels but all i got is that "we will arrange a callback from concerned team". However, I never received a callback from the "concerned" team yet. I have described my issue to around 6-7 different customer care executives/call operators. They just say that they have alerted the concerned team and i will get a call back (in 2 mins/2hours/4hours). But all these were just false promises as no one has called me back yet. Verified Support Apr 06, 2024 NoBroker Customer Care's response Hi Saurabh, we understand that you've encountered challenges with our service. However, based on the latest update, our team has processed a refund and resolved the matter with you. Consequently, we are closing your case. Please inform us if there's anything else we can assist you with.
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