[Resolved]  Nobroker — cheated using moneyback paid plan

I upgraded my free listing to rent out a 3 bhk flat through nobroker to a paid plan called moneyback plan worth rs. 7668.82 on 27th august, 2020.in this, i was allotted a relationship manager who was supposed to coordinate with all the prospect tenants and give them relevant details regarding the flat. If the prospect fits my requirements, then that person's contact number is shared with me, and a visit to the flat is arranged. After a week o[censored]nsuccessfully giving me bogus leads, i informed the nobroker team to change the relationship manager on 2nd september 2020 - but to my dismay, the relationship manager downgraded my listing citing 'technical reasons'; which was completely unprofessional and unfair on nobroker's end.
Since then, this paid plan has been working like free property listing with zero benefits of the paid plan.
I have sent 2 mails requesting nobroker to refund the complete amount of rs. 7668.82 - because not only was the paid plan of no use - i am also being treated unfairly deapite being a loyal customer of nobroker for the past 7 years.