[Resolved] Nobroker.com — About The Refund of Money paid for taking premium services

[Resolved] Nobroker.com — About The Refund of Money paid for taking premium services

V V Rangaprasad Mar 1, 2024 Mar 7, 2024 This thread was updated on Mar 7, 2024

I had taken up a refundable premium service from Nobroker.com, where they will find a suitable tenant for me within 60 days from the package is tenant. The terms and conditions sent by NoBroker did not specify anything with related to the refund clause when a tenant backs out at the last minute. While I told about the same only after the tenant has backed out, they keep saying cannot process refund. I have sent an email with their clauses but no reply received from them. Was this information helpful? No (0) Yes (0)
Apr 8, 2024 Complaint marked as Resolved NoBroker customer support has been notified about the posted complaint. Verified Support Mar 01, 2024 NoBroker Customer Care's response Hi Rangaprasad, we always do our best to provide a suitable and genuine tenant for your property. However, kindly share your registered contact details so that we can check and do the needful asap. Verified Support Mar 05, 2024 NoBroker Customer Care's response Hi Rangaprasad, as you have not shared the contact details which is required to investigate the issue, we are closing the case for now. Please reach out to us with the same so that we can reopen the case and assist you further.
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V

V Rangaprasad

Mar 7, 2024

Your team has my number already as I have taken up the premium plan. Just coz I didn't respond here the case cannot be closed. I have sent so many emails with no responses from your end. I am taking it up very seriously and planning for a legal action against your company for not sharing me full details while taking up the premium plans.

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NoBroker Customer Care's response, Mar 7, 2024

Verified Support

Hi Rangaprasad, after carefully validating your case with our internal team, we'd like to inform you that a refund stands denied. Additionally, we see that you are not seeking reactivation of the plan, as you have successfully secured a tenant through an alternative source. Hence, we are closing the case. Should you require further assistance, please do not hesitate to let us know.

V Rangaprasad's [Complaint's author] reply, Mar 8, 2024

This is the same response you guys are providing. You are not answering why the terms and conditions shared to me, did not specify about the non refund if the tenant has backed out? Also, why the re-activation of the same plan is not possible for 3 months immediately after the refund is received? These are not specified to the terms and conditions shared to me. I shall seek these information in the court of law. See you there

NoBroker Customer Care's response, Mar 8, 2024

Verified Support

Hi Rangaprasad, after carefully validating your case with our internal team, we'd like to inform you that a refund stands denied. Additionally, we see that you are not seeking reactivation of the plan, as you have successfully secured a tenant through an alternative source. Hence, we are closing the case. Should you require further assistance, please do not hesitate to let us know.

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