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NoBroker

Nobroker.com — Packers and Movers service

Website:NoBroker.com

As on 08th December 2022 Vide NoBroker.com reference no. HSPM5818085 I booked services of Packers and Movers for shifting of house hold goods with in Hyderabad city through NoBroker customer care and it was scheduled for 10th December 2022 at 9 am.I have paid 1725/- as an advance amount as stated by customer care. And we have done all the arrangements for shifting and Uninstalled fans at own expenses as advised by NoBroker. When the day of shifting arrived for our surprise they didn't turn up and told to postpone shifting to after 3 days, this information I got when I called them at 8 am to know the status on the shifting day.I denied the same and made arrangements at higher cost with other vendor since I already fixed.STILL THE STATUS OF THE SERVICES IS SHOWING PENDING even after 3 months and several phone calls and concerns raised at support.NOW I AM CLAIMING COMPENSATION ALONG WITH ADVANCE AMOUNT PAID AND ALSO ACTUAL CHARGES PAID TO OTHER VENDOR AT HIGHER RATE. They kept us MENTAL AGONY AND INCONVENIENCE.
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NoBroker customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2023
NoBroker Customer Care's response Hi Pannala, we regret that we couldn't provide you with the expected shifting service and had to cancel it due to union issues. Hence, we have initiated a refund of Rs. 1725 from our end, which is already settled in your account. Please reach out to us if you need any further assistance.
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Comments

Hi Pannala, we aim to provide stress-free and on-time shifting service to our customers. We regret that the service was not provided as per the scheduled date and time. Also, whenever you are eligible for a refund as per the T&Cs, we'd never delay initiating the same. Hence, we have highlighted your issue to our team and one of our specialists will certainly connect with you on priority.
Reply
Pannala's [Complaint's author] reply, Apr 9, 2023
I got twice call from your customer care after lodging grievance here.But the sake false promises are being made by your team.Refund amount has been not initiated as told by you

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