Nobroker — Complain about 'Money backup Plan' policy in Nobroker

Website:

www.nobroker.in

We had paid for the MoneyBack plan and had been assigned a relationship manager. She had barely sent us 4 properties matching our requirements (2bhk) and kept saying there weren't any other properties for us. We had no other choice but to look beyond our general requirements outside (3bhk) . We had moved into a 3bhk later on without the help of nobroker as that was the only quick option and had asked for a refund in this plan. Now there is no refund being provided stating change in requirements as the reason. We were not informed about this rule prior to choosing this plan. We were only informed that there'll be a full refund. Only post the payment, we'd received the terms and conditions which had included this point. We would not have chosen this plan if we'd known this in prior and this is definitely false advertising. On top of all of this, they're lousy with the refund process and point fingers to different people to delay the process. Hence, we seek for a full refund as we were not informed of the terms and conditions prior to the payment.