Nobroker — customer requirements are not given utmost priority and a very scammy refund process

Address:

56012

Hi noooooobrokerr,

Date of incident - 18thnov2018
This is in regards to the one of the subscription plans that claims to give 100 percent money back.
Dont get fooled like me and get the refund plan, kindly check the t&c carefully.
If you are unlucky like me where the proposed plan given to rm was something else and you moved into some other place with different set of plans and requirement.
In my case the proposed plan was upto 15k given to the rm, but also note that i had already told my rm to increase the radius of search and budget of rent if required as i was in desperation to move into the new place.
The leads were not thoroughly checked by rm and were just sent to me without any verification done.
It was waste of time and money for me which let me search the place on my own and i was able to finalize within 2 days of search.
After contacting my rm about the property that i found, i was asked to submit my rental agreement, which stated 16 k as the rent for which the rm and other managers took it as a point to reject the refund claim.
As a customer you would feel that its not fair as the needs were not taken into consideration.
Also they claim that their highest revenue comes from subscription plans.
So be careful on spending the amount on subscription plan.
I need a refund for the plan that i had taken.
As a customer i feel that im cheated with the t&c that were stated and were not clearly explained.