Nobroker — delay in delivery of goods

Address: Kondapur, Hyderabad, Telangana

Website: www.nobroker.in/packers-and-movers-in-hyderabad?relocationType=INTER_CITY

Hi,
My Name is Venkatesh. I've booked a separate vehicle (payment was done in accordance) for shifting my luggage from Bangalore to Hyderabad. The luggage, as agreed by both parties, was parked in Bangalore warehouse on 14th May and was supposed to shifted to Hyderabad later. I was asked a tentative date, which I've given as 01Jun2024, for reference. A mail confirmation was sent in accordance. In the call, they mentioned "tentative date" and not the "actual date"

I was supposed to inform NoBroker, 3 days in advance for the luggage to start. I've informed NoBroker on 23rd May evening regarding the same via phone and sent an email as well. Till date the luggage has not been delivered. Each time they come up with some random excuses like vehicle not available, its raining outside, vehicle breakdown at kurnool town, vehicle will reach your location tonight and so on.

I continuously ask them to reply me back on my mails. I send them mails asking for status update. None of them get any response.

NoBroker customer care number (house shifting intercity) - [protected]

Booking ID : HSPM10309146

I've paid nearly 38k as agreed. Balance is another 4.9K Still, this is sort of treatment I receive. I've put my kid in his grandmother home in warangal, so that we can settle down and he need not get into this dust allergy kind of stuff. Its more than 2 weeks already and he is getting dull since we're not with him.

I want the package to be delivered today so that I can settle down fast. I don't understand why I paid for separate vehicle and still the luggage is not able to get delivered. Please refer to attachments for call and email/chat history.

Regards,
Bajjuri.