They have completely destroyed my AC which is barely 2 years old, costing 50k. Barely even used owing to Bangalore weather. They took 8 hours to install the AC on 23rd March, charging me additional 9.5k. Clearly indicating that they had already noticed the issue and trying to hide it. After they left, I turned on the AC, being completely unaware of the issue, I started getting sound issue and C4 22 error in the AC within 15 mins and on complaining to them, they said they will come to fix it, no one ever came. I then contacted Urban Company on 3rd April and their technician pointed out n number of issues:
1. The AC was not fixed properly
2. Welding of the copper pipe not done properly due to which coolant was leaking
3. They had to take down the entire AC unit upon which I discovered that they have burnt the AC during the installation process. I'm attaching pictures of the damage they have done to my new AC and property.
Here are the people involved in creating this entire mess, there were more people whose names I don't remember
Fayaz Pasha
Shouib Ali
Sher Khan
Now they are coming back to me saying that I didn't complain within 48 hrs, I had raised the concern with the No Broker partner assigned to me Fayaz Pasha on the same day. And he took no measures to rectify the issue giving excuse for Eid. The only fault here is my humanity allowing you people time to enjoy the festival. Screen shots of all conversations attached
Was this information helpful? | 
Post your Comment