Nobroker — Failure to refund

Address:

No broker, Chennai

I took 2 plans, one was a plan for over 10000 which promised refund if they didn't get me a suitable client.
Ajay, the executive in charge of this property was not half as efficient as Selva, the other executive. None of his references were interested and he claimed that his prospective clients were not contactable. Though my initial expectations were 20000 rent per month with a deposit of 2lakhs, I reduced it, but Ajay was still unable to get me a client.
I finally got a client through another contact and informed Ajay and requested a feed back. I had to follow up with Ajay in the same way. Now after so many months they have refused to refund saying that I reduced the deposit. This is unacceptable since they never brought me any suitable clients and the deposit was the same, but wwas negotiated to be payable in 2 installments as my tenant was in financial constraint.
Sèeing their lack of response until pressurized, I realize now that they had no intention all through of making the refund.