Nobroker — Forfeit Token Amount

Address: Bangalore

I am writing to express my dissatisfaction with the recent experience I had with your services. I had taken the Tenant Money Back Plan through which I shortlisted and finalized a property. After confirmation, I provided a token amount of INR 5000 on 20th nOvember'2024. However, I was surprised to learn that this amount has not been transferred to the property owner. Moreover, the relationship manager has informed me that there will be no refund.

This situation is highly disappointing and unacceptable. I request you to either credit the token amount to the property owner or refund the same to me at the earliest. Please address this issue promptly to avoid further inconvenience.