Nobroker — Full refund of CPMS service

Address: Bangalore

I cancelled the CPMS service in May 2023 as the NoBroker team tried to rent my property to a tenant with a criminal case/fraud history (emails and WhatsApp messages shared with NoBroker team). The RM assured me of service cancellation and initiate the refund in May 2023, but I haven't received the refund yet, and it remained uncountable to follow up. The same goes for other two reps. What these people are doing in your organisation?

With high disappointment, I am writing to complain about the substandard CPMS service and incompetent personnel, who failed to fulfil their professional responsibilities. The NoBroker Customer service is at its worst, and despite 24h call-back assurance, no one contacted to update me on the refund status.

What gives you any right to keep my money - it is highly unprofessional and fraudulent behaviour.

I demand a prompt action and a full refund Rs. 23749/-.