Nobroker — How my paid plan get expired all of sudden

How my plan get expired all of sudden?
When I asked for my refund after false promises by your sales team how my Relax plan get expired all of sudden and I could not connect you with your support number or live chat in your application. Why I get thrown out of your system? My emails are also not get answered. This is my contact number [protected] so don't ask for my contact number and close this complaint ticket.