[Resolved]  Nobroker — Huge delay and no response from Nobroker Interior Service Team on Home Interior

We have given our 2bhk flat interior work to NoBroker Interior Design Services. We paid booking amount of 15K INR on 7th Jan 2023, then we have paid Rs. 11853 on 17th Jan 2023 to start. After that they took 2 months for design to complete design docket and after that we paid upto 50% payment of Rs. 297241 INR on 16th March 2023 as design sign-off. During execution phase no proper worker is assigned and there is no sign of completion. Only they have delivered the modular carpentry but no worker is assigned for the fitting. Even I have paid the amount of Rs. 180324 on 4th June after material dispatch. Even after escalating many times, we are getting arrogant responses from team, and they don't even realise such huge delay. No response from Mr. Arsh Qureshi (City Manager) and Mr. Ashok Vishwakarma ( Project Manager)
We are now stucked by paying more than 80% payment to NoBroker, very unprofessional way of working and lack of coordination and poor escalation matrix.

We need fast and prompt action and solution to this.
@Amit Agrawal, Is this the way of working in your team? Are you promoting such culture in your organisation?.
The local contractors and vendors are well organised than your entire setup.
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Nov 30, 2023
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Aug 13, 2023
Updated by Sanket_Patange
Nobroker Interior is a Fraud service. Till date they have not delivered my project. Nobroker customer care is of no use. Such a unprofessional service.
Verified Support
Oct 11, 2023
NoBroker Customer Care's response
Hi Sanket, we understand that our team has previously been in touch with you and thoroughly addressed the matter. As a result, we are closing your complaint. Please let us know if there is anything else we can assist you with.
Nov 09, 2023
Updated by Sanket_Patange
On what basis you and your team thoroughly addressed the matter. After a long delay your team handover such a pathetic and unprofessional work. Now I have raised a request for refund for a delay as per your terms but no one is responding. Nobroker is such a fraud company. Where is my refund for such a long delay?
Verified Support
Nov 30, 2023
NoBroker Customer Care's response
Hi Sanket, we understand that our team have been in touch with you and initiated a refund which is already credited to your account. Hence, please let us know if there is anything else we can assist you with.
Complaint comments 

Comments

Hi Sanket, at our company, we have experts who consistently ensure punctual and satisfactory interior work, along with accurate and prompt responses. To fully grasp your situation, we'd like to investigate the matter. Kindly share your registered number so that we can check and do the needful asap.
Sanket_Patange's [Complaint's author] reply, Jul 28, 2023
I have already shared you the details. Still there is no action on it. Just giving me a false assurance will get back to you in 24 hours from NoBroker Customer care.
Sanket_Patange's [Complaint's author] reply, Aug 22, 2023
Nobroker is a fraud company. I m the victim of this scam. Nobroker is asking for a 100% payment. Even if I do the payment there is no guarantee that you will complete my work. I had really a worst experience after the payment.

Nobroker are such fraudsters that either there Vendor or City Manager or Project Manager get change and new appointed manager is just saying I m not aware of previous issue better you make a payment. They are only appointed for payment collection in Nobroker.

The worker team is visiting once in a while. Either they are on other sites.

Everytime I got new date of hand over still there is no sign of completion.

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