Nobroker — Interior service lacks ethics and professionalism

Nobroker — Interior service lacks ethics and professionalism

S Sharvil Dua from Hyderabad, Telangana Nov 16, 2022 Dec 1, 2022 This thread was updated on Dec 1, 2022

I'm 100% sure there isn't any coordination with the NO BROKER team. I'm not sure what the design manager and sales manager are doing. I'm surprised to see a response and can challenge anyone to the quality and intensity of light. It's not standard, including the false ceiling painting and finishing, which wasn't the one promised. I have to pay for a service and in return face so much exertion and harassment, then what's the point of hiring an interior designer? I'm thinking of withdrawing and asking to return whatever I paid, as there is no point in progressing if there is a lack of agreed commitment, ethical issues, and so much stress to even get a response.. NOT ONCE after agreeing all details none has come back though they know site is at fault and it is delayed for 46 days don't even have an escalation matrix, and none has returned, not even on an invoice for what I've already paid. Is this what No Broker promotes, or their lack of customer service, will demand full compensation for what I paid for and even the excess and fake values offered so far? Was this information helpful? No (0) Yes (6)
NoBroker customer support has been notified about the posted complaint. Nov 19, 2022 Updated by Sharvil Dua Designer manager after agreeing on flaws on ginger grove and not responding… @Amit agarwal this is the culture promoted in the your team? Srivalli who committed to call me back not responded not even acknowledge which shows they are at fault and edition team MR Ganesh e never even bother to reply. Team is scared even to share office address… Most unprofessional and unethical team clears shows!!! Verified Support Nov 20, 2022 NoBroker Customer Care's response Hi Sharvil, your false ceiling finishing is under progress. We are actively working on your issue and will get it resolved on priority. Dec 01, 2022 Updated by Sharvil Dua Attaching screenshot of not sending me the invoice copy and none is actually responding me on ETA and SLA to give invoice/ receipt including their query handling time. I got an invoice copy for amount paid in September after rigorous chase up, got it on 24 Nov. My tiles render are not complete not yet approved, handles are not finalised, painting work just finished on 24 Nov.. Fingers grove has sharpness problem which can be dangerous and can cut your fingers, alignment issues all of these were raised well in advance before the site delivery due date 30 September. I witnessed these only once installation was done partially and they are mentioning it is as per design approved by me.. If this is the case, this is how designers works or you promote to have so much curves which can lead to bleeding. Alignment issues not yet verified, Lighting issue they have agreed to give me warranty cards and will verify so keeping this issue out. I seriously feel and they don’t value commitment and even respond properly..
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Sharvil Dua

from Hyderabad, Telangana

Nov 21, 2022

This is not only about false ceiling.. How can you say that it’s under progress when nobody on the site you can’t Even provide the invoice copy. It’s evident you guys lacks ethics, Yesterday customer care guaranteed me a call back and I’m waiting till time.

NoBroker Customer Care

from Bengaluru, Karnataka

Nov 17, 2022

Verified Support

Hi Sharvil, we aim to finish your interior work on time and help you with proper updates and coordination. Your problems matter to us. We would request you to kindly share your registered contact number so that we can see the reason behind the delay caused and try to get it completed asap.

NoBroker Customer Care

from Bengaluru, Karnataka

Nov 17, 2022

Verified Support

Hi Sharvil, we aim to finish your interior work on time and help you with proper update and coordination. Your problems matter, to us. We would request you to kindly share your registered contact number so that we can see the reason behind the delay caused and try to get it completed asap.

Sharvil Dua's [Complaint's author] reply, Nov 19, 2022

I don’t think you value.. Even after committing none reaches on time. 8588828563

Most unprofessionals experience in lifetime so far!!