[Resolved]  Nobroker — Items missing during shifting

Address:bangalore

I recently went ahead and booked nobroker for their movers and packers services as I expected them to be professional and also had a good experience with their cleaning services.
However it was one of the worst decisions I must have taken. Reasons cited below:
1) Totally unprofessional as I get a call in the morning at 8:00am(when the vendor was supposed to come) stating that my booking is not yet confirmed
2) Randomly some boys were assigned and sent to pack my stuff 3.5 hours later. When speaking to these boys, I got to know they were students hired for 100rs
3) Noone knew to pack stuff and ended up picking and dumping all my stuff. Inspite of warning from us, they behaved rudely and continued to just throw things into boxes
4) Somehow the boxes were unloaded and everything was again just dumped at my destination address
5) I have started unpacking and find that a lot of expensive glassware has broken
6) Even worse, I found that 2 of my boxes are missing. They contain important kitchenware and bedsheets
7) This is easily worth 12-15k.
8) Noone from nobroker is responding and all that they do is say we will arrange for a call back
9) Hoping that somoene senior is looking into this and will help get this resolved at the earliest
I am reachable on [protected], [protected]@gmail.com
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Nov 4, 2022
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2022
NoBroker Customer Care's response
Hi Kamat, we continuously endeavor to provide our customers with a delightful shifting experience. In any case, if there is any deviation, we would certainly like to have an opportunity to make up for it. Having said that, we have highlighted your issue to our team and we will certainly provide you with a resolution asap.
Verified Support
Oct 01, 2022
NoBroker Customer Care's response
Hi Kamat, we understand that our team has been in touch with you and initiated a refund which is already credited to your account. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.
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