Nobroker — lethargy in the process and poor communication

I called no broker on 12th june to initiate rent agreement process since then the executives have made us run after them. Everyday i made multiple calls. First our relationship manager was mr mohd tariq. He left n between and the conversation was halted without informing us. After 3-4 days when we tried he said he was busy in personal affairs. We got our agreement done and i have been asking executives for our police verification there is absolutely no intimation about that. Everytime somebody says you will get a call within 2 hrs but that never happens. I am so appalled by your service. We have already paid the rent to owner and we haven't even started living there and the next month is about to come. It was the worst mistake to rely on you for this process.