[Resolved]  Nobroker — No Broker Legal Service not refunding the money paid

Website:www.nobroker.in

As per our agreement, I was promised a property verification report within 4 days of opting for their services. But the report was not delivered on the agreed-upon date. Upon reaching out to no broker customer service, I was informed that the delay was due to difficulties in opening the document, They haven't informed me about the issue until i reached out to them on 4th day. This is a mistake from their end and I requested the refund since they did not deliver on the promise date.

My attempts to communicate concerns and request a refund have been met with silence from their end. This lack of responsiveness and failure to deliver the promised service within the agreed timeframe has caused considerable inconvenience and frustration.

Even i have sent several email but no response regarding the refund

Raising a complaint for swift resolution to my refund request

Order Details:
Order #[protected]

Hi CHENCHAIAH VEMULA,

Thank you for choosing Nobroker for services. We have received a payment for Rs 16999.00 for the booking. Your booking is confirmed & we have started preparing your agreement. Kindly let us know if you need any help. You can email us at [protected]@nobroker.in or chat with us from my bookings : http://nobr.kr/sv/wrrCf
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Feb 11, 2024
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Feb 07, 2024
Updated by Chenchaiah Vemula
From: Chenchaiah Vemula <[protected]@outlook.com>Sent: Saturday, January 27, 2024 2:15 PMTo: [protected]@nobroker.in <[protected]@nobroker.in>Cc: [protected]@gmail.com <[protected]@gmail.com>; amith.[protected]@gmail.com <amith.[protected]@gmail.com>; [protected]@gmail.com <[protected]@gmail.com>; soham.[protected]@nobroker.in <soham.[protected]@nobroker.in>Subject: Re: Nobroker -[2024_Che_APEX_Jan_4] - DDP 2 Properties -[ Chenchaiah ]Chennai

Hello,

I have submitted my documents on 21st Jan, even Soham has confirmed that he received the documents and now you reverted saying that you did not receive the documents. I should have received the report by this time but you haven't started the process itself. I'm paying my advance to the property this week so it is of no use for me if you start the process now. I request you to refund the fees paid.

Regards,
Chenchaiah
Verified Support
Feb 07, 2024
NoBroker Customer Care's response
Hi Chenchaiah, we consistently make sure to deliver the property verification report within the agreed-upon timeframe. However, kindly allow us some time, as we have highlighted this to the relevant team and will get back to you with a resolution.
Verified Support
Feb 17, 2024
NoBroker Customer Care's response
Hi Chenchaiah, we acknowledge that our team has spoken with you and resolved your issue, and we see that the refund has been processed in your account. We are now closing the case. Please inform us if there are any further matters we can help you with.
Complaint comments 

Comments

I have received a refund from NoBroker after the recent issue I reported. However, refund was processed after deducting Rs. 3000.

I appreciate your support and guidance through the consumer complaints site, which played a crucial role in resolving the concern
For property assign they forcefully taken 5000rs from my side and after Owner backs out because he is not allow pets no one as informed about they are not allowing no broker also not mentioned in discription
I have mail confirmation also they will refund the money if property not assigned to me they are cheating people to taking money and manipulating them they will refund totally all are frauds dont trust this company they will cheat you people like me

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