I had to lease my apartment, 1004 at Ruby Isle in Goregaon, and sought the assistance of No Broker to find a tenant. They presented me with two plans:
1. Relax Plan (priced at 6500): No Broker committed to securing a tenant within 45 days. This plan was non-refundable.
2. Super Money Back Plan (priced at 11800): No Broker assured to find a tenant within 60 days. If they couldn't find one, the amount would be refunded and even if I found a tenant independently from my sources during this period, the entire amount would be refunded without any question asked.
I opted for the Super Money Back Plan, finding it less risky. I paid Rs. 11800. However, I subsequently secured a tenant on my own. As per the plan, No Broker is obligated to refund my amount without any inquiries. While taking the plan they only shared the payment link and didn’t tell anything about such clause (call record attached).
Regrettably, No Broker is refusing to return my money by introducing clauses related to rent amount & deposit amount is different. These clauses were not communicated to me when I availed the plan, at that point of time they were very polite and approachable but now they are not responding my calls, specially my relationship manager khushbu. I wasted my entire day in followup with no Broker customer care without any result.
My concern is why these things was not kept transparent at the time of selling this plan, why it was not told verbally, why Home agreement was not asked, I know you wanted to get the benefit of such cheap tactics and now you are not receiving my calls and transferring to different departments just to harass me.
When I searched on internet, I found same cases that Nobroker is doing with everyone, taking benefit of such unethical policy farmed for there own benefit.
Few Cases on internet:
https://voxya.com/view-complaint/nobroker-not-giving-refund-for-the-money-back-p...⇄
https://consumercomplaintscourt.com/refund-of-my-owner-super-money-back-plan/
https://www.nobroker.in/forum/seeking-refund/
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