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[Resolved] Nobroker — No Refund
I, Sumanth Pai, had opted for a refundable plan in your platform on May 9th 2023 amount ing to Rs 7500 approx, the plan stated that if in case no broker is not able to find me tenant within 2 months it would refund me the money which I have paid, in this process I was allotted a relationship Manager for the same.
Initially no broker was not able to find me the tenant within 2 months hence the relationship manager's super visior on behalf of no broker called me and told me for an amount of Rs 1500 would be charged so that the plan will be extended for further 2 months, meaning Rs1500 would be deducted from the original amount I have paid and if no broker cannot find me a tenant in these two months too they would refund me the rest of the amount but deducting Rs 1500.An email for the same was sent to me.
In the Month of august a tenant named Sridhar through no broker visited the property and finalized the property by paying 2000 as token advance, I informed the same to my Relationship manager, and asked her what if the tenant backs out saying they cannot move in for any reason, the relationship manager informed me saying that in that case, I can give a call to her and the property listing will be re-activated Please Note : it was not communicated to me that this re-activation is non refundable in call nor through e-mail nor in the welcome email terms and conditions of this type of possibility is addressed .And the possible tenant backed out due to some reason, I informed the same to my relationship manager and asked her to re-activate my listing for the remaining days of my plan as agreed upon before . Which she agreed to and the plan was reactivated, and no e-mail on re-activating terms and conditons were sent to me even at this point of time. So I was in an impression that my previous plan with no-broker still remains good.
But on August 12 th I was informed over a call by my Relationship manager that the property lisitng and services will be valid upto September 7th.But if the tenant could not be found this time the amount is non-refundable, I questioned this sudden change of policy, for this she told me her supervisor would get in touch with me, and her super visor called me on 13th August and told me its not refundable, I questioned this too, and later I got a call from the escalation desk, and they repeated the same thing.
To summarize : I was promised a refundable amount except the Rs 1500 from my original amount(Rs 7500 aprox+taxes) which i paid on May 9th 2023, But now all of a sudden its not refundable, this is a clear breach of trust on no brokers part. and I demand my refund which is my right . If not resolved appropriately within the time frame, it leaves me no option but to approach the Consumer Court .
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Sep 15, 2023Complaint marked as Resolved
NoBroker customer support has been notified about the posted complaint.
Aug 14, 2023NoBroker Customer Care's response Hi Sumanth, we value transparency and always aim to provide accurate information about our plans, if applicable, we always refund money as per the plan terms, we always strive to find resolutions for our valuable customers, your satisfaction is our priority. However, to assist you further, please share your registered contact number so that we can investigate and get back to you ASAP.