[Resolved] Nobroker — Nobroker not refunding service fee for failed rent payment due their technical issue

[Resolved] Nobroker — Nobroker not refunding service fee for failed rent payment due their technical issue

C ChetanP1 Dec 25, 2022 Dec 25, 2022 This thread was updated on Dec 25, 2022

Paid 45K rent through nobroker with correct account number. Have proof funds transfer via NEFT on same account number and IFSC and shared the same with Nobroker team. Transfer is failing from Nobroker to Landlord due to Nobroker's technical issue but still they have refunding the rent amount without refunding "Service Fee" for the service they were not able to provide Reference: NRP 17621409 Please refund the service fee Was this information helpful? No (0) Yes (0)
Jan 2, 2023 Complaint marked as Resolved Refunded NoBroker customer support has been notified about the posted complaint.
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NoBroker Customer Care

from Bengaluru, Karnataka

Dec 25, 2022

Verified Support

Hi Chetan, the service charge is a non-refundable amount. Also, a refund is processed when a transaction is found to be suspicious & you are unable to provide us with a valid document in order to identify whether the transaction is legitimate or not. However, we are checking this with our team and we will certainly provide you with an update on priority.