I am a NRI and I signed up for nobroker tenant search service during Oct 2021 based on my friend’s recommendation. I took the tenant search plan and property management service (PMS) based on the false promises from your sales person Ankit who is specialized in NRI sales.
Ankit had promised me that they will be able to find a tenant within 30 days. And when I asked about a worst case scenario, he told me that the plan would be for 60 days. There was a Relationship Manager (RM) assigned for me and I could see that he was least effective and was not doing the right job. He was on leave during Diwali week and also was unreachable. After 30 days I raised the complaint about ineffective work and asked for a change of RM. There was no one else to help. Finally, he informed me that the plan is expiring soon. I mentioned to him that it is just 45 days and there is 15 more days to go. After further follow up and escalation I got assigned with a new RM for the last 15 days. The new RM did a good job in searching for tenant and almost finalized one person. Due to some travel related concerns she did not take the apartment. And finally I ended up the term without a tenant.
Now, when I requested for a refund I got the response that the PMS amount is not refundable. This is not what was told to me in the beginning. I expected a better response from Nobroker team. You have taken my money INR 15.5K for no service and no help. And this is called the real loot. Why on the world someone would keep the money for property management service when they haven’t even got a tenant for me.
Inspite of following up for many days, I wasn’t given a positive response from the Nobroker folks yet. I would urge people to not fall into false promises by sales. Was this information helpful? | 
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