[Resolved]  Nobroker — Nobroker Service Charge not refunded for failed transaction

I made my tuition fee payment on 25 August 2022.
The Tuition fee amount is 49, 999 and 589 rs towards the service fee.
I have paid a total of 50588 INR.

Reference No: NSF[protected]

I made the transaction, and after that, I have been asked to share the proof of education, and I shared the tuition fee receipt and bank details of the beneficiary.
Now I received a mail saying my transaction failed because of an invalid document. I have submitted the legit tuition fee receipt which I got from my tuition center.

If the transaction has failed then why are you not refunding my 589Rs service charges?
There is no service NoBroker has provided here. Service means transferring money to the beneficiary, which NoBroker has not provided and declined the payment.
Then on what basis (or) why are you charging a service fees?

I want my service fee 589Rs to be refunded immediately along with the transaction fee or else I will be filing a complaint with the Consumer Court regarding your malpractice and will seek additional damage charges also.

This is one of the worst services i have observed and will never use NoBroker again, nor will recommend NoBroker to my friends and family unless they solve the issue.
I need a resolution on the same as early as possible.