[Resolved]  Nobroker — NoBrokerHood - Grocery undelivered and Refund not done

I have ordered in NoBrokerHood but grocery not delivered.. raised a ticket (ticket # SUP-1588). But no response for more than 2 months.. even though this is a small amount which if they are doing such fraud with many people? They may loot hundreds of thousands across many users.. we are in a vulnerable situation where such big companies does not even help with such small issues. And the regulations are becoming a joke. Please help whoever can see this.