Nobroker — Noc related issue bank side asking NOC for lien marked amount of 60000

I made a rent payment on 6 November 60000 Rs through no broker application which has been double credit in my account and that amount has been reversed to no broker account on 18th November. For your reference I attached bank statement. I will contact so many times customer care and over a mail but no response. Every one giving false commitment i am very fraustated about this issue whenever i call customer care he/she telling same dialouge with 24hrs you receive NOC.I am waiting 1 month still no response.kinldy give me NOC for received payment then only bank side my amount he release.kindly help me out this issue very helpful for me.some medical emergency i need that fund and i stuck with the issue.i need immediate action.