Nobroker — Non cooperation of customer service team

Nobroker — Non cooperation of customer service team

A amitanu_singh from Greater Noida, Uttar Pradesh Aug 14, 2023 Aug 17, 2023 This thread was updated on Aug 17, 2023

I filed a request and complain by call and through mail regarding my tenant verification order I'd LL- 5106405. My request ref. No are 17294433 & 17294434. After that when I am asking about status their customer care executive disconnect call and they never replied my mail about status. If any executive respond a little then answer is please call so so no because you are not calling on correct no. Or I will arrange a call back to you our executive will call you with in 2 hr. In both cases I never got arranged call back from them and when I called on given no same response got that please call ...this no .they are giving a new no to call beside giving status of request. I paid for my order is totally waste. Was this information helpful? No (0) Yes (0)
NoBroker customer support has been notified about the posted complaint.
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NoBroker Customer Care

from Bengaluru, Karnataka

Aug 14, 2023

Verified Support

Hi Amitendra, our customer care team always reply promptly to calls and emails and assist our customers to the best of our abilities, However, our team is actively looking into your request with ID LL-5106405 and the reference numbers 17294433 & 17294434. We assure you that we will provide you with a resolution as soon as possible.

amitanu_singh's [Complaint's author] reply, Aug 24, 2023

Now you can understand about your service because today is 24th aug and still your executive working on my complain. It is still unsolved and I didn't receive any mail or call about my complain.

amitanu_singh

from Greater Noida, Uttar Pradesh

Aug 17, 2023

First of all do not tag it as solved untilll it get solved. Complain raised on 10 aug 2023 today date is 17 aug 2023 and it is still unsolved. How much time you need to solve it??? People need to know about you and your process. How you are responsible to your customer and your future is also depends upon it.