Nobroker — not getting a refund of rs.8000

I "finalized" a deal through NoBroker, where the owner said he didn't want NoBroker to post the property so early, but they did, in spite of his instruction. So the owner asked me to send a token advance, but said the property wouldn't be available for viewing yet. When I finally visited the property, it didn't look in the condition it was listed in NoBroker, and so the deal was off. I still had some time left in my subscription with NoBroker, but they said they can't reactivate (they didn't even let me know that they were canceling it), and they would also not provide the refund.