NoBroker Complaints & Reviews

I brought nobroker freedom plan because I have to find a house within 15 days, but I'm not able to get owner number when I called customer care they are telling it's a technical issue, and not telling how many hours it will take, but when I searched online I saw many people are facing the same issue.
The plan is non refundable, whats the use of the buying the plan if I'm not able to get owner's contact number.
If they were having technical issue they should have mentioned it before payment, it's a fraud taking money and not providing services

K Venu Gopal
Flat 302, SVP RESIDENCY, PLOT No 46, Road No 26
Besides street RRR gardens, Survey of India Society
Madhapur, Hyderabad-500081
[protected]@gmail.com
[protected]

6th June, 2024

Dear Sir/Madam,

I am writing to lodge a formal complaint against NoBroker, an online real estate service provider, regarding their failure to deliver the promised services and their refusal to process a refund. The details of my complaint are as follows:

Lack of Disclosure of Terms and Conditions:
I subscribed to a service package from NoBroker, during which no terms and conditions were disclosed to me. The sales representatives failed to provide or explain the terms related to the service, refund policy, or any other critical aspects. This lack of transparency constitutes a significant breach of fair business practices.

High-Pressure Sales Tactics:
NoBroker's sales team persistently pressured me to make the payment, leading me to proceed without a full understanding of the service terms. This coercive behavior is both unprofessional and unethical.

Failure to Deliver Promised Services:
Despite subscribing to a package that included a money-back guarantee, NoBroker has been unsuccessful in finding a suitable property for me. The service has proven to be ineffective and of no value to me, and the money-back guarantee should be honored.

GST Charges with No Claiming Option:
I have been charged GST on the payment made to NoBroker, but there appears to be no mechanism for claiming or benefiting from this tax charge. This further adds to my dissatisfaction with their service.

Despite multiple attempts to resolve the matter directly with NoBroker, they have refused to process my refund, citing reasons that are unacceptable and unsubstantiated. Therefore, I am seeking your intervention to resolve this issue.

Resolution Sought:
I request a full refund of my payment from NoBroker due to their failure to deliver the promised services and the lack of transparency regarding the terms and conditions. The service has been of no use to me, and I believe my hard-earned money should be refunded.

I have attached copies of relevant documents, including payment receipts, communication records with NoBroker, and any other pertinent information, for your reference.

I trust that your esteemed office/platform will take prompt and appropriate action to address my complaint and ensure that such unfair practices are rectified.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,
K Venu Gopal

I am writing to express my dissatisfaction with the service I have received regarding my recent booking with your agency. Despite having made the payment and received a confirmation, I have not received any updates about my booking. This lack of communication is causing me significant inconvenience.

Booking Details:

Booking Reference Number: HSPM[protected]
Date of Booking:[protected]
Payment Amount: 3100/-
Payment Method: Google Pay
Service Booked: NoBroker Movers and packers

I have attempted to contact the customer service team multiple times through phone and email but have not received any satisfactory response or update on the status of my booking.

At the day of pickup, when we called them to enquire about their arrival, they said that the booking is not yet confirmed and we have to cancel the booking. Even after we said to them that we took the day off for this shifting purpose, they were not at all concerned about our precious time and hard earned money. All the say was cancel the booking. This has cost a huge loss in time of our day. The mental stress handling due this inconvenience is beyond expressable.

Hi Team,

I have taken a owner Plan- CPMS by doing payment on 29th May 2024.

The plan by explained by Relationship Manager Vignesh.

After doing the payment, neither my property is listed on No Broker website nor Vignesh is picking up my call. I have made the complaint earlier as well to [protected]@nobroker.in but there is no response.

Still my property is inactive after 1 week of the payment.

I request you to refund my payment.

Thanks,
Neha Pundir
[protected]

Hi,
My Name is Venkatesh. I've booked a separate vehicle (payment was done in accordance) for shifting my luggage from Bangalore to Hyderabad. The luggage, as agreed by both parties, was parked in Bangalore warehouse on 14th May and was supposed to shifted to Hyderabad later. I was asked a tentative date, which I've given as 01Jun2024, for reference. A mail confirmation was sent in accordance. In the call, they mentioned "tentative...

The worst experience with no broker. I will give zero stars for their services.
Because of them, I lost more than 70k.
I gave my flat on rent through one of nobroker's plans.
But when the tenant vacated my flat, he had damaged a lot of things in my flat and I was under the impression that nobroker would check the flat before returning the deposit amount. But they did nothing and I had to spend over 70k to repair the damage...

I am looking for rental property.
So I purchased NoBroker rental plan worth of Rs.1768.82 including GST on[protected]:30.
Plan details are attached herewith.
After purchase still I am unable to get owners contact, so continuously I am trying to contact customer care executive's, they are saying there is technical issue so I wont get owners details.
Same reason they are giving since I purchased plan to till date.
They also don't sure when this issue will get resolved, or not.
Impact is I am losing the properties which I had shortlisted. Also I have lost confidence on NoBroker services. I asked them for refund but they refused.
Pease help me to get out form this.

Dear Nobroker interiors team,

I am writing to bring to your immediate attention some significant concerns related to the ongoing project Vignesh-7783492.
1. Missed Deadline: The project, which commenced on July 22, 2023, was initially committed to being completed within 60 days, i.e., by September 22, 2023. Unfortunately, this timeline has not been adhered to, causing considerable inconvenience.
2. Canceled Housewarming Ceremony: In anticipation of the project's completion, I had scheduled a housewarming "Griha Pravesh" ceremony for October 24, 2023, and invited relatives and friends who made travel arrangements from various locations. Regrettably, due to the non-completion of the project, the "Griha Pravesh" had to be canceled, resulting in both financial loss and embarrassment.
3. Incompletion and Lack of Communication: Despite numerous reminders and requests to the Nobroker Interiors team, the project remains incomplete as of today. The handover has not occurred, and several outstanding works are pending.
4. Subpar Work Quality: The dissatisfaction with the service is exacerbated by the subpar work quality observed thus far. In light of these issues, I kindly request you to visit the site to assess the situation firsthand.
5. Reimbursement of not installed CNC jali in Pooja room: Pooja CNC (Rs. 46, 466.86) is not fitted
6. Penalties According to Policy: According to the Nobroker Interiors Policy, penalties are applicable in such cases. Please refer to the attached policy document for details. Please confirm how much is the penalty payable from Nobroker Interiors.


Some of the pending works are:
1) Locker partition in the Wardrobe not made
2) Cushions not fixed for the stools
3) Drawer handles for wardrobe
4) Keys for four wardrobes
5) Pooja room glass doors are falling as the screws are not fixed properly and very few latches are made.
6) Pooja CNC (Rs. 46, 466.86) is not fitted
7) Push to open drawers and shutters are not working. Not fixed properly.
8) Quality check of the entire interiors work is not done
9) Deep cleaning not done
10) Any other work that is pending that can identified during joint audit.

I urge you to expedite the necessary actions to address these concerns promptly. Your immediate attention to this matter is highly appreciated.

Regards,
VS

Dear sir/ madam,
I had requested for legal services to Nobroker. The payment was made in February 2024. However there has been no progress to my application. They also do not respond to my emails. Hence i would like to get a refund.
The booking ID LL-6252891 dated 18 Feb 2024
Services requested - Property tax name change and Electricity Name change
Amount paid: Rs.17, 998.00

I want to express dissatisfaction with the recent furniture work carried out by your team. Despite our patience and a waiting period of 20 days, the end result is far from satisfactory. The defects in the wardrobe are numerous and unacceptable:

Lack of Finishing: The wardrobe lacks proper finishing, leaving it incomplete and unrefined.
Poor Laminate Attachment: The laminate is inadequately attached to the ply, compromising...

In order to get a rented house on 25th May, I purchased Nobroker Relax plan from Shriya, on 17th May, 2024.

I was assigned an Relationship Manager, Manjunath, who called me on 17th May evening and told me he will shortlist properties in the next hour. After that, nothing was done, 18th and 19th he was on leave and 20th I called him in the morning, he said he will shortlist properties but no reply.

I tried to get owner contact details but my mobile number and email are purposefully wrongly updated and inspite of sending mails and making calls they are not updating up correct email, probably because most updates on their website are old conctact where flats are already gone on rent.

this website is a fraud and needs investigation.

They just want to fool people in need and usurp their money. i Paid 7499+gst for this pathetic service.

i want a refund of my full amount.

Nobroker promised to pay Rs.1000 for no service given as compensation and mentioned the same in twitter and email. Asked me to send cancelled cheque and now they are now they are not responding.

I was sold Super Relax Plan by NoBroker sales person on the promise of a full refund if I get a rented property not from NoBroker. After I paid for the plan, they assigned me a relationship manager who was useless. It was me who was searching and shortlisting the properties, which was actually his job. And he did even call me form his end which agin was his job. I had to call everytime.

Somehow I got the property of interest directly from one of the owners not associated to NoBroker. I asked for refund, and they rejected saying that it is possible only in Money Back Plan. I reiterated that I was sold the Super Relax Plan by the sales executive (Ms. Anupama) saying that Refund is applicable in this as well. It is available in the call records. But the Greivance Officer said that he investigated all the conversations, and he did not find any such promise by her. I requested to provide the call records for my confirmation. Which he straightly denied.

They charged me Rs.8898 along with GST and now they are not fulfilling the promise. Its a case of pure FRAUD by NoBroker.

We have paid for packers and movers service through NoBroker on April24th2024 and team has enquired for details and agreed for a amount and asked us to pay advance of INR3000

Before day of pickup we have called multiple times for inspection but NB team didnt respond to our request, night before day of pick up after multiple attempts NB team has shared Pickup team details.

During pickup team has not raised any concern on items to pickup or informed us about change of pricing, once Items were picked and moved to warehouse NB team and Pickup team started blackmailing us saying items are more and we need to pay 100% to get our items delivered.

NB team has shown perfect unprofessionalism in providing service and cornering customers by holding goods and asking to pay excess amount

We have paid no broker for the following services
Khata transfer + Tax Assesment + Electric meter name transfer 2POA

Booked by - (AK Bansal ) [protected]

We have book this service on 21 Jan 2024 mail document attached and after non delivering of services we have ask to refund our amount. We have spoken to Hemanth Kumar, Prabhanshu Kumarm, Ujwal and M.karthik but after multiple follow up and call they come on call or send a mail.

No Broker has confirm on mail that they will refund the money in 7 to 8 working and I have attached mail where you can see mail dated on 9th March 2024 from Prabhanshu Kumarm and when the date passed he not only not taking our call and stop replaying the mail. Then after lot of follow up on mail and call Mr. Hemanth Kumar has come as stated due to year end allow us some more time we will transfer the money. (Mail dated - @6-March-2024) again we have waited and again follow up multiple time we got a replay due to system error delay has happening.

I am registering a case on behalf of my father Adesh Kumar Bansal

REFUND OF MONEY OF RS. 40, 033.00. from NOBROKER

Below are the details of company mail ID.

hemanth.[protected]@nobroker.in, prabhanshu.[protected]@nobroker.in,
Legal Expert

Company Name -NoBroker Technologies Solutions Pvt. Ltd
Number[protected][protected]

This is the second complain i am registering is almost 2 months they are just delaying and saying we have transferred the money but not got the money till now.

Regards,
Aditya Bansal
[protected]
addy.[protected]@gmail.com
[protected]@rediffmail.com
Was this information helpful?
No (0)
Yes (0)
NoBroker customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2024
NoBroker Customer Care's response
Hi Aditya, we ensure that the legal process is completed within the timeframe already provided. Furthermore, any applicable refunds are always processed promptly from our end. However, we are currently checking internally on this and will keep you posted as soon as we receive the current status.
Verified Support
Apr 19, 2024
NoBroker Customer Care's response
Hi Aditya, we understand that your refund has been initiated and settled to your account. Therefore, we are closing your complaint. Please let us know if there is anything else we can assist you with.
Apr 21, 2024
Updated by Adityabansal
No received the money yet . How you can close the complain we are writing the mail but no response
Apr 25, 2024
Updated by Adityabansal
Not getting any update from No Broker not replaying the mail not taking call.
Apr 29, 2024
Updated by Adityabansal
After repeated mail we are not getting any update from no Broker
Complaint comments 1 Comment
Share

Place a booking for moving the household items, service must be given on[protected]. despite of giving the service, there is no response from nobroker. it made me to book another partner to carryout the movement of goods.

Hi,
I took the costliest membership with no brokers, relaxed plan. However despite my numerous complaint and calls to customer care, my assigned relation manager (Aneem a) has not contacted even once.
I have repeatedly requested the relation manager for call back, but no calls attempted. I am a respected government gazetted officer and i am actually finding it so strange to see such unprofessionalism action on part of no broker. I am not in any mood to continue with such a firm whom i just can not trust. Please see the history as how man call me even once. I do not want to tarnish the firm on social media but request to refine your process.
I strongly request to refund my amount and please take action against such relation manager who are putting down the reutation of the firm.

Hi
I requested for the AC installation through NoBroker App, Booking id HS[protected], paid Amount Rs. 1, 748. Technician attended, and after seeing, he asked to get AC Service and asked to take more accessories so that they can make more money. I disagreed and asked to cancel the installation. Technician left the house by saying he is unable to get customer care or can cancel from the app.

Beside many calls and nobroker chat, i am not getting my refund. Looks like they is no proper resolution model for cancellations and refunds in the app and customer care number.

It's been over 2 weeks since I signed up with Nobroker company, and I'm starting to feel like I've been misled. Despite this time passing, there hasn't been a single visit from a field officer, nor have any properties been recommended to me that match my requirements. It seems like there's a significant lack of oversight in management operations. I made numerous calls to lodge my complaints with the company and even wrote to them as per their advice. I am seeking a refund of my plan they sold me. Please assist.

I am a premium customer of NoBroker, subscribed to Complete Buyer Assistance with Khata transfer+ BESCOM transfer+Tax Name change package (35, 000 INR), Property search plan (1, 700 INR), NoBroker Negotiation plan(60, 000 INR).

Recently, I had planned to buy a 3BHK property in Bangalore using NoBroker service, with NoBroker RM's taking care of the entire conversation between myself and the seller of the property. I paid the token amount of 50, 000 INR on 21 Feb 2024. During the token amount payment process, my RM Pravalika, had assured me that I would be getting a full refund on the token amount incase I do not go ahead with the purchase due to some issues with the process.

Unfortunately, I had to call off the purchase since I was not able to avail loan from reputed banks (HDFC, ICICI, Axis, SBI). I immediately notified my RM regarding my decision to avoid further delays from my end. The RM assured that they will take care of the refund process. However, when I observed that there were no actions taken for 7 days, I followed up with RM. RM requested me to speak to the seller directly for refund.

Upon conversation with the seller, I got to know that I would only be getting 50% of the refund amount. He told that he has specifically informed about this clause to NoBroker while finalizing about the token amount payment. But this was not conveyed to me by NoBroker.

The seller also stated that he had particularly mentioned to NoBroker about the property not being qualified for loans from HDFC, Axis, ICICI, SBI, with PNB and LIC being the only qualified loan provider. This information was also not shared with me by anyone from NoBroker, which could have prevented me from going ahead with property purchase and token amount payment.

After lot of conversation with the seller, I was able to get a refund (on 9th Mar 2024) of 30, 000 INR only. Since the issue is primarily due to NoBroker not providing complete information given by the seller to me, I
requested NoBroker to help me get the refund for the remaining 20, 000 INR. They assured me that they will help me get the amount, and even called me up one day saying the dispute with the seller is settled and the amount will reflect in my account shortly. But I didn't get the amount from them till date.

Due to all the issues, me and my wife have lost trust in NoBroker service and are hesitant to go ahead with their services. I would request you to help me provide the refund for the remaining token amount (20, 000 INR) and also the reimbursement for the paid services that we have availed from NoBroker [Complete Buyer Assistance with Khata transfer+ BESCOM transfer+Tax Name change package (35, 000 INR), Property search plan (1, 700 INR), NoBroker Negotiation plan(60, 000 INR)]