NoBroker Complaints & Reviews

Dear Consumer Complaint Authority,

I am writing to formally lodge a complaint against NoBroker concerning their Comprehensive Property Management Service (CPMS), specifically their NRI plan. I subscribed to their premium service with high expectations based on their promises. However, over the past two years, I have experienced recurring issues that have caused significant mental harassment, financial inconvenience, and dissatisfaction.br...

I did deal for one property through Nobroker. They told me property is e khata and due to that i given token money as well as Nobroker end to end services 1.6 laksh. Nobroker said if legal will not clear then they will deduct 25k and will return my money back.

More than 2 months legal not cleared as well as came to know its B khata. Now Nobroker is not accepting any call and not ready to return my money back.

I want to raise complaint against Nobroker of 420 case.

Please help.

I am raising the complaint to show my dissatisfaction after sending many escalation emails to NoBroker and looking for compensation now. I have waited too long since 29Mar2023 (when I bought this service of electricity bill transfer) but I have only received multiple assurance in last 1year 6months, but electricity bill is not transferred to my name yet.

I have lost the hope now as I am not getting proper responses from Nobroker...

Hi, I did my shifting from thane to bangalore via no broker and my hspm number 11416381.
They have damage the office chair (There is home in the lumbar support) its 7-8 month old chair, in fact the plastic is not completely removed
The corner of the table is also coming out. (The damage of chair and table is not big now but it will lead to bigger by time to time as hole in chair will increase day by day also, the corner of table will also will start coming out day by day. They also damage of my trolley wheel, the customize coffee mug which was gifted was broken.
The worst is done with my bike when I handed over my bike to nobroker, there was not a single scratch, but when they delivered it to bangalore, there is a scratch on all the side, even on oil tanker,
I have visited to baja service center for the all repairing and changing cost and they have give me the quotation 19k, along with table, chair, trolley and coffee mug cost, the total damage cost is 42k. Of which nobroker is offering me 3k and 2k from insurance, (In insurance they have done blunder mistake)

For more details please call me @ [protected], [protected]
Or mail me @ [protected]@gmail.com

Incorrect Quotation: I was initially quoted approximately INR 130, 000. However, after identifying a mistake in the quote, I requested a correction, which resulted in a final amount of approximately INR 150, 000. If this was not pointed out by me against your policy it would go beyond 10-15% of the project value. Debris Removal: I was promised the removal of debris from the site at no additional cost. Now, your PM is denying this service, stating it was not included in the quote, despite the promise made by your team who disappeared after the sale was made and has no clue on what is happening on the site. False Assurances: After escalating the issues to Haseem and Gautam, I received assurances that the problems would be addressed. However, these assurances have proven to be false, handled with absolute carelessness. Poor Quality of Work: The quality of work executed is very disappointing. Despite multiple excuses and significant compromises on my part, the issues persist. ( Of which I'll share the Photos after project completion / or please visit the site and check for yourselves) Delayed Completion: The project completion date was initially stated as October 10th and extended to 20th by your PM which I agreed to compromising there as well, but it remains incomplete to date. Additional Costs: Due to multiple mistakes in the initial quote and the lack of communication within your team, I have had to bear additional costs.

I am writing to express my frustration regarding the End-to-End Legal Assistance package I opted for, which includes the Complete Buyer Assist Package, Khata Transfer, Tax Name Change, and BESCOM Transfer. Unfortunately, I have not received any services related to the Khata transfer, Tax name change, or BESCOM transfer for the past five months.

Each time I follow up, I am informed that the portal is unavailable and that the...

I, Pranav, paid for multiple services from NoBroker, including their Owner Plan, Rental Agreement Creation, and Police Intimation services, with payments made on 14th August 2024 and 14th September 2024, totaling ₹20, 156.86. Despite making the full payment and following up multiple times, the services have not been delivered as promised, and I have been left in a legally vulnerable situation.

Here are the details of the...

This is with my disappointment, I am writing to let you know that my registered mobile number [protected] with Nobroker.

Despite numerous attempts to follow up, I have received an update regarding the discrepancy in the rental agreement deposit amount, resulting in the rejection of my refund request.

I wish to highlight that from the outset, I have faced challenges with the Nobroker service, which has not met my expectations. I paid ₹9, 000, a significant amount, due to your sales team's unnecessary pressure to meet targets, resulting in customer dissatisfaction and sales team making a customer buy a different plan instead of money back.

Since the beginning, I have requested a refund due to the poor service quality and my failing my expectation . For the past three weeks, I have been trying to contact the Relationship Manager (RM) multiple times, but my calls are unanswered, and it appears my number has been blocked.

Nobroker should have conducted basic due diligence for the high deposit and rent requirements of my locality to assist in finding a suitable tenant, but unfortunately, no support was provided. It now seems you are safeguarding your interests at the expense of my money, citing their terms and conditions.

I request a refund of INR 9000 so I can pay the local broker who deserves compensation for successfully finding a suitable tenant. I trust that your senior management will address this issue promptly and facilitate the refund.

I, Rushikesh Ravindra Kasar, resident of Flat No. 9, NL6/4, Sector 15, Nerul East, Navi Mumbai, am writing this legal notice to you under the provisions of the Consumer Protection Act, 2019, regarding the deficiency in services and failure to deliver the agreed services despite receiving full payment from me. The services were to be provided by NoBroker.com in relation to the registration of my property.
Details of the Transaction:
Service Booked: Legal services for property registration
Date of Payment: 17th September 2024
Amount Paid: Rs. 48, 000/-
Mode of Payment: UPI transfer to nobrokercechnol819.[protected]@icici
Transaction ID: T2409171640323352825207

Nature of Complaint:
Misrepresentation of Services:
It was explicitly promised from your side (telephonically) before payment of services that a Field Relationship Manager (FRM) will be assigned to me within 15 minutes of booking the service and document collection will be initiated either on the same day or the next day. However, these assurances/promises were not honored, and no follow-up was provided. I was left without any assistance or communication regarding the status of my service.
Non-Delivery of Services:
Despite having paid the full amount of Rs. 48, 000/-, NoBroker.com has failed to initiate or provide any of the promised services related to the property registration. Further, No document collection, coordination or any action has been taken till date.
Incomplete Disclosure and Transparency:
An invoice showing an amount of Rs. 1/- instead of actually paid amount of 48000/- was generated by NoBroker.com, and the same have been sent on my email. (UPI receipt of 48000/- attached for reference). Additionally, there was no clear communication regarding the process, deliverables or timelines for providing the promised services which further created confusion and frustration on my part.
Unprofessional Behavior and Lack of Response:
I have made numerous attempts to contact your customer support, which includes approximately 40-50 calls and the same were not answered satisfactorily. The responses I did receive were either vague or offered no real resolution. Despite my multiple follow-up attempts, I have not received any meaningful update regarding my case. (Call recordings available as evidence.)
Refund Rejection:
Upon realizing that NoBroker.com had not provided any services, I formally requested a cancellation of the services and a refund of the amount paid. However, this request was unjustifiably rejected without any valid explanation or justification, leaving me with no alternative but to pursue legal action.
Demand for Resolution:
In view of the above, I demand the following actions from NoBroker.com, within 15 days of receipt of this notice:
-Immediate cancellation of the services that were promised but never delivered.
-Full refund of the amount of Rs. 48, 000/- paid by me for the services that were not rendered.
-Compensation of Rs. 1, 00, 000/- for the mental stress, inconvenience and loss of time caused due to the unprofessional conduct and failure of NoBroker.com to provide the promised services.
Legal Consequences of Non-Compliance:
Please be aware that if I do not receive a satisfactory response or resolution to this matter within 15 days from the date of receipt of this notice, I will be compelled to take the following actions:
-File a formal complaint before the District Consumer Forum or State Consumer Dispute Redressal Commission under the Consumer Protection Act, 2019.
-Seek appropriate legal remedies for the breach of contract, deficiency in service, and unfair trade practices under the said Act.
-Claim compensation for mental distress, legal costs, and any other damages resulting from your failure to deliver the services as agreed.
-Publicize the facts, including the evidence of the deficiency of service, through media channels and appropriate government bodies for consumer awareness and accountability.
-This notice is issued to seek an amicable resolution of the dispute without resorting to legal proceedings. Kindly treat this matter with the urgency it deserves to avoid further complications.

Regards
Rushikesh Ravindra Kasar
Flat No. 9, NL6/4, Sector 15,
Nerul East, Navi Mumbai – 400070
Email: kasar.[protected]@gmail.com

I had registered on the platform after nearly paying Rs 5000 for the plan. The site does not have properties as per the description. Most of the visited properties fail to what is showing in the ad....

My Ad for house sale is inactive since June. I could see other ads being active but Nobroker is a pathetic company restricting my ad to go love...

Address:
Hinjewadi Pune
Website:
NOBROKER.COM

I had sawn an property listed on nobroker.com, and finalized it with the rm of nobroker, as there was no direct number available to deal with direct owner, the call get directed to rm of nobroker, the rm of nobroker told me to transfer 7250 rs as an token amount to finalised the deal, and this amount is not brokrage or commission and it will get settle in final deal with Owner, so i transfer the amount to nobroker a/c, as it is completely 100% Refundable, but as i transferred, the rm started ignoring my call, and now its 14 days, still the deal is not finalised nor they are giving back my token amount, i tried to call them many times, even tried to contacted on twitter, but they aren't giving back my money, they are doing this type scam and conning customer on behalf of property even they dont own.

On behalf of my father, I made an online transaction of Rs 2lacs on Aug 31st whose reference no is NRP[protected].
Till now they have not credited the amount to the benificery account.
Every time I call, they say that amount will get credited to the beneficiary account by EOD but so far no resolution.
Now they have blocked my number on their toll free number so it means I will not able to call them anymore.
I am not sure what will happen to my Dad hard earned money.

This legal service of no broker is really not upto the mark. I expected some good legal reviews of the documents to be handed over in time, some good communication with Santosh, however it seems that I have to do all these documents verification myself as cooperation from the legal team Santosh is really not good. I'm not sure whether you're an actual advocate or not.

Let it go Santosh, I don't need your services.
br...

I had finalised a property and given the token amount of Rs.10000 to nobroker for the deal. But after I talked to the owner he refused take the to-let banner down after the token to nobroker and demanded money. After I said that I had given token to Nobroker he refused to acknowledge the deal. when asked for a refund they are delaying by saying will escalate and not calling back i have been calling, emailing them since 3 weeks now.
this is causing me a lot of inconvinience and the 30 days of refund they promised is also expiring.
please help

Hey, I'm Rupam Biswas
This complaint is regarding the unauthorized transactions that took place using my credit card on 17th of August 2024 through NOBROKER TECHNOLOGIES.

The transaction mails/messages were as follows:-
---****** is the OTP for your transaction of INR 101652 at NOBROKER TECHNOLOGIES on ICICI Bank Credit Card ****. Valid for one time use. Do not share it with anyone.
--- Hi, you have spent INR 101652 ICICI Bank Credit Card (XXXXXX). Your available Credit Limit is INR 69, 661
I got mails from ICICI alert too.
Please note that I have neither participated nor authorized the transaction that is mentioned above, The transaction took place completely without my knowledge and the card was in my possession at all times. I notified the bank immediately when I noticed the transaction mail/message and filed FIR at the nearby police station about the e-fraud.
Kindly help me in this.

My register mobile number [protected] .My refund is not received

Refund no received from no broker

After almost two months of followup & escalations, i got frustrated with their support and raising complaint here so that other customers wont get fooled by nobroker again. Here are the details.

I purchased super relax plan to sell my property in bangalore and they alloted RM named suresh who never attended our property and after multiple followups with him and he bought one customer after 75 days and that customer quote so less price which i havent agreed to that. And RM suresh shouted and mis behaved with us and argued lot to reduce our price. And finally i got frustrated and requested nobroker customer care to change RM and this time they alloted anusha and she bought 1 customer within 10 days but she was not able to sell our property. But atleast she gave try.

Suresh wasted our time & money and when we asked him to extend our plan at free of cost as its his fault of not attending our property so many days, he responded saying as we requested change of RM, so he will not extend our plan even though he can do it.

We requested many times to anusha, but she was helpless and said only suresh has authority to extend the plan. We requested her to provide escalation emails to complain about suresh and ask for refund but she delayed lot and provided after 2 2 weeks.

When we escalated this issue to those given emails, we got a call from nobroker finally but they said they cant extend as request period timedout and they said the request need to be raises within one week after plan expiry so that they can extend. I told them that we requested to RM suresh within a week only but he denied and asked them to chk recordings if required but they are not willing to listen.

And now they are saying they will provide part discount for plan renewal which i am not satisfied with that discount.

Requesting everyone not to purchase plan with nobroker, you can get one visitor even with free plan also. Dont burn your money unnecessarily, instead go with free plans.

My transaction showing failed in nobroker app but my payment is deducted from my credit card.

Bank said payment successfully transferred to nobroker & nobroker saying payment is not credited us.

Spent
Card no. XX6926
INR 16264.32
[protected]:42:01
NOBROKER
Avl Lmt INR *****
SMS BLOCK 6926 to[protected], if not you - Axis Bank