Nobroker — Not getting the promised services from NoBroker team

Address: 1251S, 91ST STREET

Dear Sir/Madam,
I am an NRI based in the USA, and I engaged the NoBroker team to help me find a flat on rental in Hyderabad. I subscribed to their premier services and made the payment of Rs 9500. I was told that I would get a call from a dedicated relationship manager on whatsapp and also a daily update of the shortlisted properties will be shared with me.
Even on third day after making the payment, I have not received any call from their relationship manager, neither I have received any update on my services.
I have been sending many texts and email to them on their given email ids and except for getting a routine reply that we will escalate to the team etc, I am not getting any redressal.
I am extremely dissatisfied with their services and I would like to claim for cancellation for services and they should return my paid service fee.
Kindly intervene and help me in getting the payment back.
Regards
Tanweer Alam