[Resolved]  Nobroker — Packing and moving

I had the most pathetic and worst packing and moving experience with no broker. I would never ever use no broker services again, and I would never recommend no broker to anyone. I am writing my review and experiences here, so that other customers are aware and are careful.

I had booked for packing and shifting through no broker on 25th April. The date of moving was confirmed against advance payment, and I received notification that the move will happen on 1st of May at 2 pm. The code for reference is HSPM-7323078.

The executive made tall claims during booking of service, and I realised later only that it's only hype and marketing gimmicks, and no broker packers and movers are only there to cheat customers. I'm listing my experiences below:

1) I received notification that Dhivya would be my move manager, and that she would take care of it. I tried calling and following up multiple times prior to the move for 2-3 days, and there was no response at all. Finally received call back and she was asking the same questions regarding our stuff and items, for which I answered. She assured that the move would happen as per the confirmation. After that she hasn't called back until now, and her services were useless and an utter waste, as it was not at all helpful for me.

2) I tried calling on 30th April and 1st of May multiple times to no broker numbers, as I did not get any call back regarding my move. I just received standard responses like "your issue will be raised with the concerned dept and addressed". It was useless and frustrating, after having confirmed booking more than a week prior, and still having to face this last minute delay in moving. And that too without any intimation to me. Atleast if there was an intimation about delay, we would have been prepared. And we started waiting uncertainly for the move without knowing when the packers and movers will come. When speaking to one executive named Harshini, she was saying that she's not responsible for the delay, as the sales guy only took my booking! Utterly unprofessional response and behaviour!

3) Finally an alternate partner agency was assigned and the person's name was Senthil Kumar. The reason given for reassigning to a different partner was because the sales guy of no broker who took my booking forgot to assign and inform the concerned partner agency. So last minute this alternate arrangement was made and assigned to Senthil Kumar.

4) Senthil Kumar and his team arrived at my location at 5.30 pm, whereas the move was scheduled at 2 pm on 1st May. 3 1/2 hours late! He and his team then slowly started packing stuff. He brought mostly substandard and a few damaged boxes to pack stuff. I'm glad that we had already packed some of our stuff in a few boxes, otherwise it would've been difficult if we were to depend only on his team's boxes.

5) The team did a haphazard task of packing stuff. They mixed up items, and put items that were not supposed to be put together in the same box. For eg, footwears and back packs were all put together. The assurance given while booking was that all items will be handled safely and carefully, especially fragile and electronic items. These guys had no concern for the safety of items. They did not bubble wrap even a single item properly. It was as though they were particular on saving bubble and plastic wrap for their next packing job. Several times I asked them to atleast wrap a few fragile (or handle with care) items with plastic wrap. It mostly fell on deaf ears. Even items that had to be wrapped and taken safely were handled carelessly.

6) These guys scratched a few items, like our sofas and cot. And they were trying to load as much stuff, even stuff like sofas onto the elevator. I had told clearly while booking that there was no service lift in the apartment. Even then they loaded a 3 seater sofa into the elevator and scratched it in a few places. The elevator also got stuck and apartment residents were getting agitated. I had to tell them sternly not to load any such heavy items onto the elevator.

7) We had on our own neatly arranged many of our items in bags that we had. These guys had the least concern and carried the bags without any care. Most of our bags have been torn because of this.

8) While booking, it was assured that a larger truck would be sent for packing and moving. Finally Senthil Kumar brought a smaller truck which was not at all adequate to load our entire stuff. When I asked him he said that if needed he'll book another mini truck. Why assuring one thing and delivering another?

9) After loading everything to the truck by 9 pm it started raining. And they did not have a covered truck, but only sheets to cover. It was evident that the items would get wet and damaged in the rain. So we had to wait and move the next day only after the rains stopped.

10) As it got late and as it was clear that we wouldn't be able to move, I had to urgently find a place at 10.30 pm for my family to stay. This was an additional expense I had to bear, and this happened only because the movers came 3 1/2 hours delayed after the agreed time.

11) Finally the team moved my stuff the next day, on 2nd May, to the new place. Here also the team continued their unprofessional behavior. One guy just opened the box and dumped everything on the kitchen floor, without even asking me! And again these guys loaded the 3 seater sofa to the elevator, inspite of me telling them that there is no service lift.

12) In all of this terrible experience that we went through I did not get even a single call from the so called move manager Dhivya.

So the lesson learned is even if it's a bit more costly, I would rather go for a reputed and genuine packers and movers, rather than fall for the tall claims of agencies like no broker, who have no concern for their customers.

Pls note: I had written about my experiences to the no broker email id that supposedly handles grievances of customers: grievanceofficer.[protected]@nobroker.in

Again received a standard response that the matter is transferred to concerned dept and will be addressed. No response after that. Utterly unprofessional and complete disregard for customers!