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[Resolved]  Nobroker — pathetic after sales care | false commitments | unreachable | no transparency

There used to be calls 3-4 times a day asking me to purchase one of the no broker services that helps create Rental agreements hassle free. Before i made the payment, i asked them to confirm time and again regarding the time that it takes for the process to complete and I was assured that it takes less than 5 days and since i need it urgently, they can get it done within 3 days. AFter iu made the payment, they asked me to send various details and suddenly, for two whole days there was absolute silence. After chasing them and demanding a call back from them repeatedly, the rental agreement team called me back and told me they were sorry and such sort o[censored]nprofessional almost unethical after sales care wont be doled out to me again. But they are a lousy company and with their extremely pathetic service, they have done it yet again. I was promised that the agreement will be delivered to me by tuesday 13th Nov 2018, but since morning I have been trying to reach them over chat, mails and calls and there has been absolute silence. I warned them that i would take help of consumer forum yet they are so hard of hearing that they didnt even bother to reply. Seems like they have run away with my money.

pathetic after sales care | false commitments | unreachable | no transparency
Complaint marked as Resolved 2018-11-14 15:44:27
I escalated to CEO level and they appointed a senior manager to personally deal with the situation. He called me, understood the problem statement, analysed the lapses, apologized and fastracked the delivery process and I got the RA delivered to me

Complaint Status


[Nov 14, 2018] NoBroker customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    43%
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    phone
    +91 92 4170 0000
    +91 81 0755 5666 [Whatsapp]
    location
    204-A2, Genesis Apartment, Outer Ring Road, Ibblur Village, Bengaluru, Karnataka, India - 560102