[Resolved]  Nobroker — pathetic after sales care | false commitments | unreachable | no transparency

Website:www.nobroker.in/about/additional

There used to be calls 3-4 times a day asking me to purchase one of the no broker services that helps create Rental agreements hassle free. Before i made the payment, i asked them to confirm time and again regarding the time that it takes for the process to complete and I was assured that it takes less than 5 days and since i need it urgently, they can get it done within 3 days. AFter iu made the payment, they asked me to send various details and suddenly, for two whole days there was absolute silence. After chasing them and demanding a call back from them repeatedly, the rental agreement team called me back and told me they were sorry and such sort o[censored]nprofessional almost unethical after sales care wont be doled out to me again. But they are a lousy company and with their extremely pathetic service, they have done it yet again. I was promised that the agreement will be delivered to me by tuesday 13th Nov 2018, but since morning I have been trying to reach them over chat, mails and calls and there has been absolute silence. I warned them that i would take help of consumer forum yet they are so hard of hearing that they didnt even bother to reply. Seems like they have run away with my money.
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Nov 14, 2018
Complaint marked as Resolved 
I escalated to CEO level and they appointed a senior manager to personally deal with the situation. He called me, understood the problem statement, analysed the lapses, apologized and fastracked the delivery process and I got the RA delivered to me
NoBroker customer support has been notified about the posted complaint.
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