Nobroker — Pathetic Service

THIS is in continuation with my email sent to you on 20th February 2024, with the subject - Nobroker not you are tension broker. I have attached that email to this email for your reminder and reference.

Despite asking you to set my profile right you have failed to do so and have rather upgrade my plan to Super Post Paid token, and by doing this, i have lost my shortlists and previous contacted owner phone numbers

In fact when I click to get an owner's contact number, I get my RM Mahesh Prabhu's number. When I speak to my RM, he tells me that my plan is upgraded and I will have a dedicated FRM. who will get my details.

WHO ARE YOU TO UPGRADE THE PLAN WITHOUT ASKING ME OR TAKING MY CONSENT FOR THE SAME?

I DO NOT NEED THIS FIELD RM PLAN WHICH WILL REQUIRE ME TO PAY Rs. 60, 000/- WHETHER IT IS OPTIONAL OR COMPULSORY TO PAY.

I WANT MY OLD PLAN BACK, WHO ARE YOU TO DO SUCH AN UNWANTED IRRITATING FAVOUR FOR ME,

MR. AKHIL, MR. VARUN, I GOT A CALL FROM MS. JYOTHI OF THE ESCALATION DEPARTMENT, WHO TOLD ME THAT SHE WILL TRY TO SORT OUT THE ISSUE AND HAS ASKED ME NOT TO FURTHER ESCALATE. I TOLD HER THAT IF I DO NOT GET RESOLUTION IN TWO DAYS, I WILL ESCALATE AGAIN, NOW I AM AGAIN ESCALATING AFTER 5 DAYS.

FIRST OF ALL YOUR RMs DO NOT CALL BACK ON TIME OR AS COMMITTED, THEN OVER ALL THAT YOU TERMINATE MY ACCOUNT, UPGRADE IT WITHOUT MY CONSENT AND PUT ME ON SOME PLAN THAT I DON'T WANT?

NOW MR, AKHIL, MR, VARUN I need a solution for this and a call back from someone in a senior position, not some executive who has no idea what is happening cause I am sick and tired of speaking to executives.

NOW LOOK, I DO NOT NEED YOUR RM EITHER NOR YOUR FRM., Call me and we could talk and sort out this irritating issue.

MAYBE YOUR SERVICE IS GOOD ONLY FOR APARTMENTS, AND NOT FOR INDIVIDUAL // INDEPENDENT HOUSES. There is a lot you need to learn about the independent house market in Bangalore.

NOW MR, AKHIL, MR, VARUN I need a solution for this and a call back from someone in a senior position, not some executive who has no idea what is happening and who try to sell me you legal services or movers and packers services, or maybe someone from the top level could call, cause I am tired of speaking to executives and repeating my problem.

Regards
Arun