Nobroker — Problem With NoBroker Paid Service

I am filing this complaint to report serious deficiencies in service, misguidance, and failure to resolve issues by NoBroker, despite repeated follow-ups from my side.

I am consolidating all facts below, as multiple attempts to resolve this matter directly with NoBroker have failed and have only increased inconvenience, stress, and loss of valuable time.

Background

I purchased the following paid services from NoBroker in good faith, based on the information provided during the purchase process:

Super Buyer Plan
This plan is meant for purchasing a property. Under this plan, a dedicated Relationship Manager (RM) is assigned to assist with buyer-related property requirements and communications.

Freedom Plan
This plan is meant for rental property search, where the customer can directly contact property owners without any Relationship Manager involvement.
The plan allows 25 direct owner contacts and was purchased by me for ₹1, 945.82.

Both plans were purchased with the clear understanding that:

They serve different purposes (buying vs renting), and

They could be used independently and simultaneously, without one plan affecting the functionality of the other.

At no point during the purchase was I informed that:

A single user should not purchase multiple plans, or

Purchasing multiple plans would lead to system conflicts or make one plan unusable

Issue 1: System Error & Non-Disclosure While Selling Multiple Plans

After purchasing both plans, I observed that whenever I attempt to contact property owners for rental properties, all calls, emails, and messages are automatically redirected to my Relationship Manager (RM).

This RM is assigned only for the Super Buyer Plan and does not handle rental properties, which makes the Freedom Plan completely unusable.

Initially, I did not understand why this redirection was happening. Only later was I informed by NoBroker representatives that a single user should not purchase multiple plans, and if multiple plans are taken, such redirection issues are expected.

This raises a serious concern:

If NoBroker’s system does not support multiple active plans for a single user, and

If purchasing multiple plans results in one plan overriding or blocking another,

Why does the system allow customers to purchase multiple plans without any restriction, warning, or disclaimer before payment?

At no point was I informed that:

Multiple plans are incompatible, or

One paid service would render another paid service unusable

As a result, I paid for a service that I am unable to use due to NoBroker’s system design and failure to disclose material information. This constitutes deficiency of service and unfair trade practice.

Action Required:

Resolve the redirection issue immediately so the Freedom Plan functions independently, OR

Refund the full amount of the Freedom Plan

Issue 2: Incorrect Plan Transfer & Misrepresentation by Support Team

To resolve the above issue, I contacted NoBroker support and was explicitly assured that:

The Freedom Plan would be moved to a different family member’s number, and

The Buyer Super Postpaid Plan would remain on my number

I agreed to this solution.

However, within a few hours:

Both plans were transferred to the family member’s number

All property-related calls started going to that number instead of mine

When I contacted support again, I was informed that splitting plans across two numbers is not possible, which directly contradicts the earlier assurance.

If this was technically not possible:

Why was such a solution proposed?

Why was I misinformed initially?

Because of this misguidance, the issue became significantly worse. Each time I contacted support, I was required to explain the entire issue again, only to receive responses such as:

“You should not have taken these plans”

“This cannot be done”

If such actions are not possible, why does NoBroker’s system allow customers to purchase conflicting plans without any warning?

Action Required:

Restore the Buyer Super Postpaid Plan to my number and keep the Freedom Plan on the other number, OR

Refund the Freedom Plan amount if this is not possible

Provide written confirmation once corrected

Issue 3: Failure to Act Within Promised Timelines

Subsequently, I requested:

Both plans to be moved back to my number, and

A refund to be initiated for the Freedom Plan

NoBroker representatives promised resolution within 24 hours, but no action was taken even after 48 hours.

Additionally:

Some customer care representatives disconnected calls without listening

There was no ownership or proper escalation

Only after multiple attempts did one executive understand the issue

My final and clear request was:

Both plans should reflect under my registered account and email ID

The Freedom Plan should be refunded, as it is unusable and was sold without proper disclosure

Despite repeated mistakes from NoBroker’s side, the burden of adjustment has been unfairly placed on me as the customer.

Ongoing Loss, Urgency & Consumer Hardship

I am currently sitting and repeatedly explaining the same issue, while within the next one month I urgently need to search for a house.

However:

I am unable to use the Freedom Plan, which was purchased specifically for rental search

NoBroker is neither fixing the issue, nor refunding the amount

They are also not acknowledging or accepting their mistake

At the very least, if the Freedom Plan is refunded, I can purchase the same plan on a different number and continue my house search. Unfortunately, even this reasonable request is being denied.

This has resulted in financial loss, mental stress, and delay in a critical housing requirement, solely due to NoBroker’s system limitations and poor customer service.

I have been a loyal NoBroker customer and have used multiple services earlier. However, this experience has completely eroded my trust and has forced me to seek intervention through the consumer grievance platform.