[Resolved]  Nobroker — Refund denied

I registered my property in Thane with NoBroker and took the CPMS Premium Plan (Rs 24999). I was assured that everything, starting from listing, to speaking to potential tenants, to making rental agreements will be covered in this plan and I will only be contactable by the RM. However, that was not the case. En number of people contacted me asking for flat availability which was exact opposite to my deal with Nobroker. I was in desperate need of renting my flat hence acknowledged the calls and finalized a tenant. Till then not a single call, email or response from the RM assigned nor did I have their contact details to notify them directly. My tenant imitated the rental agreement process and police verification, the cost for which was shared between us. After that the RM Mr. Prabhakaran contacts me to tell me that we found you a tenant.
They are so badly coordinated within the team.
I request for refund since Nobroker did not provide me any of the promised services except for finding a tenant. All the negotiations, flat viewing arrangements and negotiations were done by me. I asked them to change my plan from CPMS to a regular one as I did all the running around, talks and negotiations which had to be done by Nobroker.
Useless team, I have been contacting them since November and now its past 3 months, they have blocked my number and refuse to refund.