I paid for this "Super" money-back plan after multiple and consistent follow-ups by NoBroker team. They gave a commitment of No questions asked refund if they were not able to find me a flat I liked within my requirements. They also shared their refund policy at the time (attached)
I was moving from Dubai to Bangalore within a month with my wife and 1-month old daughter, and needed to find a flat to stay urgently once I reached Bangalore.
NoBroker was unable to find me a suitable place that we liked, so I had to ask my parents for their flat for rent (and they requested their tenant to vacate). We signed a rental agreement and I am currently paying rent to my parents.
Infact, I got my rental agreement done through NoBroker services and their representative had also assured me verbally at the time that this was not an issue to deny refund (not that it matters, because their policy is pretty clear on it anyways)
After I claimed my refund within the allowed time, they took a long time to reply and finally after multiple follow-ups sent me a one-liner template email saying my refund is denied. On my follow-up they gave reason saying "because it was rented out from family, policy does not apply".
I responded saying nowhere in their policy is this mentioned. And why would I even pay them my money if I had no intention o[censored]tilizing their service. Policy only says I need to submit my rental agreement and the flat should not have been posted on NoBroker and the flat should meet the requirements I had shared with NoBroker.
I meet all these conditions, and hence should be paid my refund. I have written to them directly, but they just delay for a long time, forward to "Escalation Team" and then reply with one liner denial after making me wait for a few more days.
Hope posting it here helps. Was this information helpful? | 
I had to lease my apartment, 1004 at Ruby Isle in Goregaon, and sought the assistance of No Broker to find a tenant. They presented me with two plans:
1. Relax Plan (priced at 6500): No Broker committed to securing a tenant within 45 days. This plan was non-refundable.
2. Super Money Back Plan (priced at 11800): No Broker assured to find a tenant within 60 days. If they couldn't find one, the amount would be refunded and even if I found a tenant independently from my sources during this period, the entire amount would be refunded without any question asked.
I opted for the Super Money Back Plan, finding it less risky. I paid Rs. 11800. However, I subsequently secured a tenant on my own. As per the plan, No Broker is obligated to refund my amount without any inquiries. While taking the plan they only shared the payment link and didn’t tell anything about such clause (call record attached).
Regrettably, No Broker is refusing to return my money by introducing clauses related to rent amount & deposit amount is different. These clauses were not communicated to me when I availed the plan, at that point of time they were very polite and approachable but now they are not responding my calls, specially my relationship manager khushbu. I wasted my entire day in followup with no Broker customer care without any result.
My concern is why these things was not kept transparent at the time of selling this plan, why it was not told verbally, why Home agreement was not asked, I know you wanted to get the benefit of such cheap tactics and now you are not receiving my calls and transferring to different departments just to harass me.
When I searched on internet, I found same cases that Nobroker is doing with everyone, taking benefit of such unethical policy farmed for there own benefit.
Few Cases on internet:
https://voxya.com/view-complaint/nobroker-not-giving-refund-for-the-money-back-p...⇄
https://consumercomplaintscourt.com/refund-of-my-owner-super-money-back-plan/
https://www.nobroker.in/forum/seeking-refund/