[Resolved] Nobroker — Refund for Cancelled Order

Mihir Thatte

from Bengaluru, Karnataka

Oct 1, 2021

Address: Bangalore

I booked a single bed and two mattresses for rent for 3 months on nobroker website and paid Rs. 755 as first month's rent.
However, my requirements changed and I immediately asked the team to cancel the order and process my refund on the same day. (September 24, 2021)

It has been one week since the cancellation was requested, nothing has moved yet despite couple of reminders over e-mail. Unfortunately, I have not even received any acknowledgement of cancellation.

I have attached a snip of e-mail communication for your reference.

Please cancel the said order immediately and initiate a refund for the advance paid.

Thanks!

Mihir Thatte
([protected]@gmail.com)

+1 photos

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Dec 11, 2021

Complaint marked as Resolved

NoBroker customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2021

NoBroker Customer Care's response Hi Mihir, we regret the inconvenience caused. We would request you to share your registered contact number so that we can look into your issue and provide you with a resolution.

Oct 01, 2021

Updated by Mihir Thatte You can call me at [protected]

Verified Support

Oct 01, 2021

NoBroker Customer Care's response Thanks for sharing your number. We have highlighted your issue to our team and one of our escalation experts would certainly connect with you on priority.

Oct 09, 2021

Updated by Mihir Thatte I got call from NoBroker Furniture team on 02-Oct-2021 and they said they have initiated a refund on the same day. It has been a week now and there has been no refund yet to the original payment method.
Please look into it ASAP. Thanks.

Verified Support

Nov 07, 2021

NoBroker Customer Care's response Hi Mihir, we understand that our team have been in touch with you and resolved your issue as you have confirmed that you have received the refund amount. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.