[Resolved]  Nobroker — Refund not done

I had taken the Owner Money back plan worth Rs.7669 on 11-Oct-22 and I was informed that the house would be rented out through no brokers within 60 days. If not, I would get a full refund.

1. The house was not rented out through NoBroker within 60 days (11-Dec-22)
2. I found my current tenant from another source and the house was occupied from 07-Jan-23 only
3. During 60 days, If I got any tenant from NoBroker, I might not request a full refund. Even, few tenants visited through NoBroker, initially agreed to occupy, but later due to personal constraint, they dropped off. Even few marriages are getting dropped during the last minute after proper engagement, wedding invitation printing, marriage hall booking etc., but, you would have seen marriages called off during the last minute. For them it's not possible and required to apply for Divorce (since, the marriage called off before Registered Marriage).
4. Similarly, If I got a tenant, I would have produced a Rental Agreement. Even, I informed my CRM that the talk dropped off, he insisted that I produce a Rental Agreement. Without a tenant, how could I produce a rental agreement? I could produce RA only after getting the tenant. Hope you understand the logic behind it.

Even, I asked the NoBroker team to go and verify the home, which was still Vacant for more than 75 days. But, they did not respond.
Moreover, I asked them to provide bathroom cleaning service on 05-Jan-23, since my tenant planned to shift the home on 07-Jan-23. No response.

I still didn't get a proper reply from the NoBroker team...
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Jul 18, 2023
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2023
NoBroker Customer Care's response
Hi Sujatha, we understand that our team spoke to you and informed you that we won't be able to process a refund in your case as there was a delay in submitting the rental agreement. Hence, we are closing your complaint. Kindly let us know if there is anything else we can assist you with.
Complaint comments 

Comments

Hi Sujatha, whenever you are eligible for a refund as per the T&C of the plan, we never delay in initiating the same. Also, we provide timely cleaning service to our customers. However, kindly share your registered number so that we can look into it and provide you with a resolution.

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