Nobroker — Refund not received

Nobroker — Refund not received

E [email protected] Sep 7, 2023 Sep 9, 2023 This thread was updated on Sep 9, 2023

I am writing to express my profound disappointment with the level of service provided. Despite my relentless attempts, I have made five calls since 26 August in order to ascertain the status of my delivery. Regrettably, your inept customer support team assured me multiple times that the delivery would be made by end of day and that I would receive updates within an hour. Astonishingly, not a single member of your support staff has made any effort to reach out to me. What's more, it has come to my attention that a tracking number has yet to be generated for my shipment. It is imperative that you cease the charade of offering high-quality service, as your actions have only served to expose this facade. Your disregard for my concerns and the lack of accountability exhibited by your team compels me to sever any future ties with your service. I got the same thing done in 1 day. I had already requested for refund. As of now, I have not received it. +1 photos Was this information helpful? No (0) Yes (0)
NoBroker customer support has been notified about the posted complaint. Verified Support Sep 09, 2023 NoBroker Customer Care's response Hi There, as per the latest update, we understand hard copy has been delivered to you. Please feel free to reach out to us if in need of further assistance. Sep 09, 2023 Updated by [email protected] I'm disappointed that my previous email's content seems to have been disregarded. I had explicitly requested the cancellation of the document delivery, to which you had agreed. Despite this, you went ahead and delivered it anyway. Now, I'm left with a document I don't need and a charge that I shouldn't have incurred. I expect an immediate refund of amount for this unnecessary inconvenience. It appears you fail to grasp the importance of timeliness when someone requires something urgently. Now, you've sent me something entirely irrelevant, which holds no significance for me. I had already obtained the necessary document from another agency. Your failure to deliver the document on time forced me to seek assistance elsewhere, and yet you still proceeded with the unnecessary delivery.
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NoBroker Customer Care

from Bengaluru, Karnataka

Sep 7, 2023

Verified Support

Hi There, our consignment staff works diligently to complete the duty on time and promptly responds to the customer's query. Having said that, kindly share your registered contact details to investigate what went wrong and sort out the issue.

[email protected]

Sep 9, 2023

I'm disappointed that my previous email's content seems to have been disregarded. I had explicitly requested the cancellation of the document delivery, to which you had agreed. Despite this, you went ahead and delivered it anyway.

Now, I'm left with a document I don't need and a charge that I shouldn't have incurred. I expect an immediate refund of amountfor this unnecessary inconvenience. Your customer service sucks.