Nobroker — Refunded Amount

srikanthambati

Address:

374, 23rd Cross Rd, Sector 7, HSR Layout, Bengaluru, Karnataka 560102

My self srikanth. I have done one transaction through Nobroker app. Transaction Ref Id: NRP-2284419
I have done RS40400 credit card transaction to send amount from credit card to another bank account as a maintenance bill. They have consumed my transaction as no refernce bill and refunding my amount to source bank with deduction of Nobroker fee.
Without doing any service deducting 3% as nobroker fee Rs1200 from the my total amount Rs40400. And sending refund amount after one week.

I need my amount with out any deduction, Please do needful.

Thanks
Srikanth

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NoBroker customer support has been notified about the posted complaint.

Jul 29, 2020

Updated by srikanthambati Detailed information regarding complaint:

I did maintanace payment of Rs. 40000 dated 16th July and I received an email that your transaction is suspicious and copy of your maintenance bill to be submitted by 19th July else refund will be initiated automatically with 2% penalty deduction.
I already paid additionally 1%(payment RS 40000 + service charge RS400= Total Rs40400) as service charge. Totally Rs40400 I have transferred to Nobroker for pay maintenance bill through credit card
I believe, If rent agreement is mandatory for payment settlement, it should be asked before transaction and transaction shouldn't be processed until rent agreement submitted and verified.
On dated 20th, I've received email stated that refund Rs 39200 is initiated at your request. However, I've never provided my consent to refund.
This is complete cheating with customer and source of earning money.
I just googled out regarding this issue and found that many thousands of persons already faced similar issues and losses thousands.
In this way, they earned RS1200 (2% as penalty and 1% as service charge), even you haven't provided your consent.
Seems like that this is trap by noBroker and mode of earning as 2% penalty and 1% as service charge.
Requesting to noBroker to refund balance amount RS.1200