[Resolved]  Nobroker — Renovation work not started yet even after more than 50% of the payment.

Dear Sir/Madam,

With due all respect, I'd like to draw your kind attention towards the renovation work NoBroker had promised to complete by 8th of October, 2022. For this, I made the advance payment of Rs. 20, 237 on 15th of September (10% of the tentative quotation) before the visit of 3 guys including a project manager. Then they revised the quotation with Rs. 1.68L and said I'd have to pay 40% of 1.68L for vendor finalization. I then paid Rs. 65K. Post that, they shared the timeline of the entire work promising to handover by 8th Oct with sharing the work completion certificate on 12th of October, 2022. I had my interior designing done by a local vendor and he delivered everything on time. I had some trust in NOBROKER thinking they had a website and app, I thought NOBROKER would do what they promised. Today is 7th of October and they've started making me go round and round with excuses that the work would start by tomorrow starting from 3rd of Oct. Even today when I called them, they said they'd do WC fittings today but again no followup after that. I called the assigned project manager, he said he'd call and I haven't received the call yet. I've lost my trust in these guys and I want my complete refund as they have failed to complete the work in the mutually decided timeline. I've shared the quotation, the payment proofs and the promise by the project manager that the work would get completed well within the timeline. On ground, there is literally 0% work done yet. It's been more than 15 days since the project started and no work done. Kindly assist me!