[Resolved]  Nobroker — Rent Payment

Nobroker found a backdoor way of income. they let you pay rent for first time without rent agreement, and they put on hold for 2nd agreement with argument that it is suspicious. then they refund the money with 1% service charge deducted if you are unable to provide rental agreement. This is pure and simple extortion. First of all, it should do sanity check of the transaction before debiting money from credit card and decline the rent payment upfront. Most of rent payment portal do that. Instead Nobroker, let the payment completed and then deny the rent transfer on the basis of false transaction. So that they can deduct 1% service charge and refund rest. This is free money, they do not even show it in their ledger book. This is black money they are extorting from poor customer in plain sight. Second of all, what is the service charge here and what is the rationality? what service they provided to customer? None! plain and simple. Are they paying GST of this service charge? are they providing Tax invoice to the customer. No! this is plan and simple robbery. They are muggers. I suggest all good men to not use nobroker not only for rent payment, but for all services they provide. A criminal is always a criminal, They will extort you on the first instance whenever there is opportunity
My rent reference #: NRP[protected] was done by my mobile no [protected]
Date[protected]
Amount-Rs 30202.23
They refund only:- Rs29850
Contact me - [protected]
i request to refund my deducted money in same card
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Oct 3, 2022
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2022
NoBroker Customer Care's response
Hi Shahrukh, your transaction was found suspicious by our system and as you were unable to provide us with a valid rental agreement we have processed a refund post deducting the service charge of 1% as per our terms & conditions. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.
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Hi Shahrukh, a refund is processed post deducting the service charges whenever we find the transaction to be suspicious and you are unable to provide us with the requested document in order to identify whether the transaction is legitimate or not. However, we would request you to share your registered contact details so that we can check this further.

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