Nobroker — Selling a House on NoBroker

I paid NoBroker 25, 000 INR to sell my house 90 days ago, and I'm disappointed with their service. Despite numerous calls and escalations, they provided me with only around 50 leads in 90 days, which is less than one lead per day. I also requested an escalation matrix, which they did not provide. However, every time I called their helpline to speak with a supervisor, they connected me with the same supervisor who couldn't help me. It's clear that they didn't put in the effort to sell my property, and when I provided feedback, their only response was to promise a refund. This experience feels like a scam, where they profit while customers like me are left in a loss.