[Resolved] Nobroker — Service charge not refunded

[Resolved] Nobroker — Service charge not refunded

D DineshSA87 Nov 18, 2021 Nov 18, 2021 This thread was updated on Nov 18, 2021

No broker ref number NRP-9923848, Dear sir, This nobroker online site is allowing to pay rent or pay token amount online through credit card. Today I paid a token advance of 200000 and a service charge of 2000. Instead of token advance I accidently selected pay rent. It allowed me to submit with rental agreement as optional. But now they kept my transaction on hold and they are asking me to upload the documents mandatory which was optional while initiating the transaction. If they cannot transfer money and kept on hold then while refunding the amount they should send back the transaction charges as well. This is like a spam please address my query. Thank you. Was this information helpful? No (0) Yes (0)
Nov 20, 2021 Complaint marked as Resolved Now my money issue with NoBroker is resolved after I filed the complaint here. Thanks for all the help. NoBroker customer support has been notified about the posted complaint.
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NoBroker Customer Care

from Bengaluru, Karnataka

Nov 18, 2021

Verified Support

Hi Dinesh, we always want our customers to have a seamless experience with our NoBroker Pay service. In any case, if there is any deviation, we'd certainly like to have an opportunity to make it right. However, we've cascaded this to our team & one of our escalation experts will certainly get in touch with you and help you with an appropriate resolution.

Vaibhav Gurav's reply, Nov 19, 2021

Same kind of issue with me, Nobroker is doing Spam with customers, they are simply earning with these service charges with their scrap term and conditions. Now a days most the services online and these guys are making spam against it.

NoBroker Customer Care's response, Nov 22, 2021

Verified Support

Hi Dinesh, as per the update from our team, we have initiated a full refund as an exception. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.