[Resolved]  Nobroker — Service Issue

Address:Bangalore Karnataka

Hi No Broker Team,
I purchased property expert plan on Sunday (June 25th 2023) Till date I am not assigned with a proper relationship manager who help in finalizing the property and at the time of selling sales person Mr Mohit told me that the relation ship manager will have proper locality knowledge however this is not case. The RM which assigned to me after purchasing plan named Mr Shubham does not provided assistance for house hunt and he does not have any knowledge . As I purchase property expert plan but it’s useless & not worth to buy. After subscribe, relationship manager didn’t reply & They didn’t search property as per my requirement and they only suggest property as per their convenience & which I already seen. .
All my hard earned money is wasted and It’s so frustrating to keep calling these no broker people every day right from asking them to assign a person and for every small thing.
After many complaints The New RM Nisha gupta who is a who assigned to me also does not provide proper assistance and share property which i have already seen and does not provide proper property information from her end. Hence I have escalate the issue to senior manager Mr Luis and Mr Vamsi on and on call they have assured me that they will provide best service . However no such case. The new relationship manager is also now went on leave for 2daysa nd wasn’t available at all. Also Mr Vamsi & Luis also went on leave.
What is the use of the plan all my money & time is waist I need my money refund due to no proper service.
No Broker is doing the biggest disservice by exploiting their clients. Right from the Relationship Manager including Supervisors they just give false promises.. Extremely disappointed, even the escalation team is as shameless as one can think of!!
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Sep 19, 2023
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2023
NoBroker Customer Care's response
Hi There, as you have not shared the contact details which is required to investigate the issue, we are closing the case for now. Please reach out to us with the same so that we can reopen the case and assist you further.
Jul 18, 2023
Updated by Drsony1988
Hi Team,

My contact details are [protected]
Verified Support
Aug 16, 2023
NoBroker Customer Care's response
Hi There, we understand that the refund has already been settled into your bank account. Hence, we're closing this complaint, and please let us know if there's anything else we can assist you with.
Complaint comments 


Hi There, our relationship managers always do their best to find a suitable property as per your requirements. Also, if you're eligible for a refund as per the T&Cs of the plan, we'll initiate the same. However, kindly share your registered contact number so that we can check what went wrong and provide you with a resolution asap.
Drsony1988's [Complaint's author] reply, Jul 18, 2023
Hi NoBroker Team,

My registered contact number is 9821593509, Kindly check and initiate the refund asap.

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