Nobroker — Service Not Fulfilled and Abused by employee When questioned

DhandabaniM

from Chennai, Tamil Nadu

Jan 13, 2024

Address:

Chenaai

I am looking out for a rental home and I took the No Broker Rental Plan on 05 Jan 2024 for Rs. 1768.82, My mobile number is +91 [protected].

I was promised 25 owner contacts and after retrieving 2 contacts your service stopped and I am not able to get any owner contacts for the past 5 or 6 days.

I constantly kept complaining to you through different modes and there was no proper response.

Finally I spoke to Ms.Ravya (I Guess), who confirmed that this is the issue that is there for many customers like me and they are trying to resolve this and If not resolved finally by yesterday (12 Jan 2024), she agreed to initiate the refund.
The issue has not been resolved till now, so I tried contacting her this morning, I was confirmed that I would receive a call from her; Neither did I receive a call nor did my issue get resolved.

So for the second time today I wanted to speak to her and Mr. Rahul attended the call and after a few minutes of hold he said I will receive a call back from Ms. Ravya, for which I replied I no more would like to continue with No Brokers and would want my money back.

Mr. Rahul said he is initiating the refund and when I wanted to confirm if I will be receiving my entire money including the GST he said, since I had utilized two contacts I will be deducted money for that.

I wasn't ok with it because of suffering that was caused due to the pathetic service of No Brokers for the past few days; Not to mention there are many contacts in No Brokers website, that are either not updated or probably would not be answered (specially by No Brokers RM's) or the calls wouldn't be returned back once they are available, In all the above cases the contact is counted for the customer.
Your executive took things personally and started abusing me by saying that I am lying, he was never ready to listen to me despite me repeatedly asking him to, moreover he disconnected the call.

Not sure why No Brokers employ such unprofessional individuals.

I now want my money back and an apology in writing from No Broker.

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NoBroker customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2024

NoBroker Customer Care's response Hi Dhandabani, we prioritize professionalism and are committed to ensuring a smooth experience with our Tenant plan. Moreover, whenever you are eligible for a full refund, we never deny it. Your concern has been escalated to our team, and one of our experts will contact you shortly.

Verified Support

Jan 23, 2024

NoBroker Customer Care's response Hi Dhandabani, we understand that the refund amount has already been credited to your account. As a result, we are closing your complaint. Please let us know if there is anything else we can assist you with.

Jan 29, 2024

Updated by DhandabaniM You still haven't given me a resolution. I just received a call from one of your executives, he said he will listen to the recording and will get back to me on the action that is going to be take on the executive and will check regarding my other complaints. But no one reverted back after that. More over no one even spoke about the invalid contacts I get after paying the plan's fee. This is complete cheating. Kudo's to the poor service. And you resolve my complaint without my notice, Super.

Jan 29, 2024

Updated by DhandabaniM I did not even receive a single mail response from the team, Just because this is a public forum, you just resolved this without my knowledge.