Nobroker — super relax plan

We bought the super relax plan on the suggestion and advice of their salesperson vinay varghese on friday, february 16, 2019 hoping to capitalize on the weekend of february 16th and 17th.

My mother, who is the owner of the apartment we wish to rent and the person registered as the customer is nearly 80 years old and is not internet savvy (Smartphones or computers), so i registered on the website on her behalf. I would also be talking to prospective customers on her behal[censored]ntil we had an agreement which she would sign. I explained all this and also asked mr varghese and asked if nobroker could help us. He suggested the super relax plan would be the best for us given our situation. He said nobroker would:
1. Assign a relationship manager to work with us and set up appointments for visiting the apartment.
2. Assign a field manager who would arrange would be take customers to the apartment and try to help close the deal.
3. Review our post including asking rent etc.
4. Take pictures of the apartment
5. Create a whatsapp group that would include my mother, myself and of course the relationship manager and field manager.

Immediately upon signing up for the plan we received a message on the computer saying mr. Sugesh m would be our contact person. A landline number and email were also included. I immediately informed mr. Varghese that we had subscribed and mr. Sugesh had been assigned and asked for the mobile numbers of the relationship manager and field manager so that the whatsapp group may be created and we can follow up on the leads generated on saturday and sunday. I have since sent two reminders to on the same chat that he sold me the service. Both messages were read almost immediately, but till date (Early morning on tuesday, february 19th) i have received no response from him or any relationship manager or field manager and none of the 5 things promised have been done.

Meanwhile, my mother has received three phone calls and possibly some missed calls from prospective clients who have spoken to her at length, but there was no introduction by nobroker and she has no contact information on them. No attempt has been mae to talk to these prospects or arrange a visit to the apartment. Nobroker doesn't yet have the keys or even know the apartment number, for that matter. We don't know if sugesh is in fact the relationship manager and who is the field manager.

As such the we have lost 3 days including 2 weekend days without even knowing who is working on our case. We may have also lost at least 3, probably more prospective customers.

I tried to raise the matter and escalate my complain on their online chat with an agent named shreya. She refused to give me the name or contact information of the seniors of mr. Sugesh or mr. Varghese and merely said she would write to them (The very people i want to complain about). I asked her for a transcript of our chat and she said she cannot do that. She suggested i take multiple screenshots! Then she disconnected the chat unilaterally three times. On the fourth attempt i got another agent, aditi who also disconnected twice. I have a copy of our chat and the disconnections if you wish to see them.

Meanwhile, we have received no service from nobroker towards actively selling for us, we have received a phone call and two messages from a contractor offering services for maintenance. I even received this message was also received by me on my american number!!

I am also writing to them at the email provided on their website to ask them for:
1. An immediate resolution of my problem and creation of the whatsapp group to co-ordinate followups with prospective leads as promised.
2. A pro-rata refund for 3 days (Or whatever the number of days until the whatsapp group is created) that i have received no service.
3. An extension of services by the corresponding number of days.

I am writing on your forum hoping you can help me get better service and also to advise other prospective customers of the kind of service they can expect from nobroker.

Sincerely,

For indira hegde (Owner of apartment to rent)

Deepak hegde (Son of aged owner)

Ps: the company does not give a unique customer id or reference number. They use the clients mobile number which i do not wish to share here as you have suggested. But i am sure they can pull up the details with the customer name indira hegde. I can provide this to you in confidentially if you like along with the copy of my chat.