Nobroker — The plan was cancelled without informing me.

Hi,
I subscribed for a relax plan on 26.4.23 and was assigned a RM - Reshma K A. The first day, she spoke to me and took all the details regarding our flat requirement.
Even after a week, she didn't suggest any properties, was not working with us to find a flat for us. Not replying to our calls and messages. I wrote a mail requesting for a change in RM. I got a call saying, the current RM was sorry and will do the work.
But there was no improvement. Wrote a mail again requesting for a change in RM and your team cancelled my plan saying the limit is exceeded? Is this some kind of a joke?
I've been writing mails but the issue hasn't been sorted out. Because of your team's irresponsible behaviour, I'm not even able to contact the owner's because you've cancelled my plan. Extremely poor service.