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House, Apartment Rental
NoBroker

[Resolved]  Nobroker — Token Advance not refunded

Address:Bangalore

I finalized an apartment through NoBroker, with the property being handled by one of their Relationship Agents. After paying a token advance to secure the deal, the owner unexpectedly changed their mind, stating they would only rent to Hindus. I promptly informed the agent and requested the return of the token advance, which was agreed upon within 24 hours. However, it's been two weeks since then, and despite numerous emails and attempts to contact them via phone, I have yet to receive the refund of 10, 000 rupees. Each time I reach out, I'm told that they are investigating or that the matter has been passed to another team, with no indication of when I can expect the refund. This situation has left me without a home and out of pocket, with no resolution in sight.
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Feb 27, 2024
Complaint marked as Resolved 
Issue has been resolved
NoBroker customer support has been notified about the posted complaint.
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4 Comments

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Comments

Hi There, our relationship managers make every effort to find a suitable property for you, and whenever you're eligible for a refund, we never delay in processing the same. However, kindly share your registered number so that we can check what went wrong and get back to you with a resolution.
Reply
CrysMD's [Complaint's author] reply, Feb 23, 2024
Well number was given and somebody did reach out. However I am still waiting for the refund. Yes I am eligible for the refund however it's more than 3 weeks and I haven't recieved the refund. So you have delayed in processing the same. Disappointed!!!
NoBroker Customer Care's response, Feb 23, 2024
Verified Support
Hi Charles, we understand your concern here. Be assured, we're constantly following up on this and we will get back to you with an update at the earliest possible time. We truly appreciate your patience.
[protected]
Reply
NoBroker Customer Care's response, Feb 17, 2024
Verified Support
Hi There, thanks for sharing your phone number. We have cascaded your issue to our team and one of our specialists will certainly reach out to you asap.
Hi There, we'd like to inform you that the refund has been processed and credited to your account. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.
Reply
The same issue has happened with me, seems like NoBroker doesn't respond until the issue is escalated on such forums?
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