NoBroker Complaints & Reviews

I m not satisfied with performance of my RM.
I m very much disappointed and dissatisfied with his performance.
He gave me very few useful options till now.
It has been more than 2 weeks since registration, still I m at the same position.
He is just wasting time and days.
Many days were gone blank without any lead.
Even I complained about him nearly 3-4 times till now, but nobody is paying attention to it properly.
They r just making me to adjust with him and not changing him.
I requested them right frm begining that I want change of my RM. But they r not responding properly and not changing him.
I paid money, and it is a headache for me.
My house hunt is far off, my time is getting wasted in complaining and keeping his track.
Still nobody cares. The Tenant Servicing Team doesn't care.
I m really shocked to see this that they dnt even care for their customer.
They dnt Value their customer.
Nobody is solving my problem in a proper way, and giving me satisfactory solution.
I m really fed up of complaining, still they dnt bother.
Their Service is not up to date.

On 26th October I took the so-called premium service of cleaning 2 BHK vacant home. The cleaning was done very badly.

Here is the video: https://youtu.be/eChsb1AT1U0?feature=shared

I asked them for rework on my bathroom. Before the sale, they promised that if anything happens they will do the rework in 24 hours.

My booking ID is HS-9023757. It is been 4 days. The company has not taken any action.

I'm looking for a full refund now. If failed to do so I will be moving to the consumer court. Because they did promise me multiple times that if I'm unsatisfied they will do the rework. Now I have to move into the home. They have not responded yet. So please help me with a full refund.

On 26th August I took the so-called premium service of cleaning 2 BHK vacant home. The cleaning was done very badly.

Here is the video: https://youtu.be/eChsb1AT1U0?feature=shared

I asked them for rework on my bathroom. Before the sale, they promised that if anything happens they will do the rework in 24 hours.

My booking ID is HS-9023757. It is been 4 days. The company has not taken any action.

I'm looking for a full refund now. If failed to do so I will be moving to the consumer court. Because they did promise me multiple times that if I'm unsatisfied they will do the rework. Now I have to move into the home. They have not responded yet. So please help me with a full refund.

I availed 24, 999/- plan it was told I will be getting service for entire life. Considering i am NRI, I cannot hold adhaar card, hence agreement cannot be made I knew this but agent insisted they could. I asked them to confirm and i was assured that is the case. After repeated request to confirm I got the legal team on call and they confirm that agreement cannot be made using Biometric mean the agent was claiming (Employee name Kunal and...

I need refund for service that has not been provided by nobroker even after multiple follow-up no one has refunded my 24, 999/-
My email is vijays2003.[protected]@gmail.com, It was promised that as NRI i will be provided premium service and support but I have got none.

- It was told I will get POA and document done in 2 days, got charged 2 time 8000 RS/- that i have received refund.

-Without POA the properly cannot be rented and i have exchange more than 500 emails and 3 month I have not received my refund.

Dear nobroker,

I believe you missing my communication I need refund, not your service.

Your statements are changing every minute because after transfer of fund On call Ashish confirmed that funds are received so enough of excuses.

Please start refund process, i cannot trust the service where there is no transparency and truth to start with.

I repeat I cannot trust with my property and papers from experience 8 had till now.

Gopinath on call on 11th Aug ensured me the POA will be expedited and he will, ensure the same.

Refund 8000 for POA and 24, 000 for entire service.

As you can imagine dealing with nobroker instead of my property a good measure of your service.

Regards,
Vijay

On Sat, Aug 19, 2023, 5:15 PM NoBroker Agreements wrote:
Dear Customer,

This is to inform you that we have received your payment on 11th of August, but due to some operational reasons your payment was not reflecting in our records.
so we have waited for some time to get confirmation from our management team, As today we got confirmation that payment was updated and we started process.

Please share Details which are requested in previous mail. We will ensure that we will expedite process and will share POA document within 2-3 working days of receiving all documents from your end.

Regards,
P Vinod Kumar
Team Rental Agreement
NoBroker.in
On Sat, 19 Aug at 4:47 PM, Vijays2003. vs wrote:
Ask Ashish I sent the amended document same day and sent money. I got no confirmation. There was no call and response. Where as it was conveyed it will be done in 48 hours. So as mentioned POA cannot be executed on Saturday and Sunday.

PO draft was not shared, nor confirmed it was escalated but nothing I ng happened.

Please refund the money considering final draft of the PO was not shared at all.

Everyone was getting response till I paid fees. I conveyed to Gopinath as well am not getting response. He assured he will talk toAshish and revert .

I am still waiting. While youpushing and asking document when you know you will not be able to do PO over weekend is Bizzare.

Please work on refund and I hope you work on improving service in future as mentioned din previous email I would have interacted with minimum 10 people tilling paid fees then everyone went quiet. Purposeof servi e should be to streamline if Customer has to interact with 10 people not sure how this can work atleast for NRI customers.

~
Vijay

On Sat, Aug 19, 2023, 3:08 PM NoBroker Agreements wrote:
​Dear customer,
​
We have shared Email on a separate mail few days back, we didn't get any response on same and we have requested for documents for creating new POA,
If you are not having Aadhar you can share us your soft copy of Passport. As for POA Aadhar is not mandatory for any landlord.

We are sending same details here too, please share..

To make the Power of Attorney required documents as per mention below :

Landlord Passport front page & Power of Attorney both of Adhar card copy & PAN card.

Landlord & Power of Attorney both of Passport size photo copy

Landlord & Power of Attorney both of Thumb Impression & Signature

Electricity Bill & Index 2 copy

Please send me the old rental agreement copy.
​

PFA POA sample document and please fill mandatory fills which are highlighted in red letters

Regards,
P Vinod Kumar
Team Rental Agreement
NoBroker.in
On Sat, 19 Aug at 2:46 PM, Vijays2003. vs wrote:
Dear Vinod,

Lead does not matter as i have been clear from start POA has to be executed before I leave the country i.e. Monday morning. There is no POA for me to provide rental agreement authority.

This was promised to be executed within 48 Hours, and it has not happened.
I have got standard email asking for Adhaar card that i have made clear I am not applicable because I have OCI.

~Vijay

On Sat, Aug 19, 2023, 2:37 PM NoBroker Agreements wrote:
​Hi team,

Already replied on previous mail for same lead.

Regards,
P Vinod Kumar
Team Rental Agreement
NoBroker.in
17315119:244769
Vijay Sharma
​
NoBroker Agreements
​
​
Naveen Shivashankar Reddy;
​

Attached all email thread:

HI Vijay Sir,

Greetings of the day !!!

Sorry for the inconvenience and delay caused, I have already informed the team to revert back to you, If this is not done you can escalate these things.

Regards & Thanks
Gopinath Mohapatra
CPMS Servicing Team
NoBroker Technologies Solutions Pvt Ltd

Ph No : [protected]
E-Mail: gopinath.[protected]@nobroker.in

On Sun, Oct 29, 2023 at 8:16 AM Vijay Sharma wrote:

Are we getting anywhere with false promises and constant delays?
Let me know I am ready with my mail and all email trail of entire team which your CEO
Amit Agarwal claims "Glittering Goldfish" culture within the company.

I can show him exactly Glittering Goldfish effect is missing from the culture.

No timeline given, no service rendered, and customer has to follow-up for refund is shameful at best.

~Vijay
~
From: Gopinath Mohapatra
Sent: Wednesday, October 25, 2023 7:10 AM
To: Vijay Sharma
Cc: CPMS-UL's ; Ashish Singh ; Naveen Shivashankar Reddy ; Prabhakaran Kathiravan
Subject: Re: Refund of Fees

HI Vijay Sir,

Greetings of the day !!!

Sorry for the inconvenience and delay caused as Yesterday Inwas on week off, Please allow me some time to check with the concern team and I will try to get back to you with the resolution.

Regards & Thanks
Gopinath Mohapatra
CPMS Servicing Team
NoBroker Technologies Solutions Pvt Ltd

Ph No : [protected]
E-Mail: gopinath.[protected]@nobroker.in

On Tue, Oct 24, 2023 at 3:06 AM Vijay Sharma wrote:
Hi,

I am reaching out again for the refund that I am following up. Let me know what is outcome.
I will be reaching out to you CEO, if no one can help with this considering Amit Agarwal claims "Customer service is paramount" I want to highlight in efficiency and lack of service.

My patience here is truly running out here.

~Vijay

From: Gopinath Mohapatra
Sent: Monday, October 16, 2023 10:02 PM
To: Vijay Sharma
Cc: CPMS-UL's
Subject: Re: Refund of Fees

HI Vijay Sir,

Hope you are doing well !!!

Sorry for the inconvenience and delay caused, Please allow me some time to check with the concern team and I will try to get back to you with the resolution.

Regards & Thanks
Gopinath Mohapatra
CPMS Servicing Team
NoBroker Technologies Solutions Pvt Ltd

Ph No : [protected]
E-Mail: gopinath.[protected]@nobroker.in

On Tue, Oct 17, 2023 at 5:31 AM Vijay Sharma wrote:
Is there any update on the refund?

~Vijay
From: Gopinath Mohapatra
Sent: Thursday, October 12, 2023 10:22 PM
To: Vijay Sharma
Cc: CPMS-UL's
Subject: Re: Refund of Fees

HI Vijay Sir,

Hope you are doing well !!!

Sorry for the inconvenience and delay caused, Please allow me some time to check with the concern team and I will try to get back to you with the resolution.

Regards & Thanks
Gopinath Mohapatra
CPMS Servicing Team
NoBroker Technologies Solutions Pvt Ltd

Ph No : [protected]
E-Mail: gopinath.[protected]@nobroker.in

On Fri, Oct 13, 2023 at 7:41 AM Vijay Sharma wrote:
Hi Team,

I want definate date for refund of my money I have been patient and following up for refund
I have probably spend more time following up ticket #18309883 was also created.

Give me the name and email of person who is handling the case. Else give me escalation point.
My next step would be to get hold of CEO, CFO and Complaint to relevant authority.

Regards,
VIjay Sharma

From: Gopinath Mohapatra
Sent: Friday, September 22, 2023 10:31 PM
To: Vijay Sharma
Cc: CPMS-UL's
Subject: Re: Refund of Fees

Hi Vijay Sir,

Greetings of the day !!!

Kindly accept My apology for the delay and the inconvenience caused. As I am not the relationship manager so I will check with the concern team for the refund and update you.

I am not connected with you for any payment but I will check and update this case on priority basis.

Regards & Thanks
Gopinath Mohapatra
CPMS Servicing Team
NoBroker Technologies Solutions Pvt Ltd

Ph No : [protected]
E-Mail: gopinath.[protected]@nobroker.in

On Sat, Sep 23, 2023 at 6:39 AM Vijay Sharma wrote:


Dear Gopinath,

I am assuming that because my refund has not been processed you continue to be my relationship manager.

Can you please help get my refund? As you can see from mail trail I have been trying for a while because service was not rendered to me.

I was sure that I made a bad choice in first week itself, this delay is just reconfirming.

I want to know when will I get refund so nobroker don’t waste my time further. Before I look other options for escalating.

Regards,
Vijay Sharma

From: Gopinath Mohapatra
Sent: Monday, 11 September 2023 11:50 PM
To: Vijay Sharma
Cc: NoBroker
Subject: Re: Refund of Fees

HI Vijay Sir,

Greetings of the day !!!

I have informed the concern team to check and update on the refund status.

Regards & Thanks

Gopinath Mohapatra

CPMS Servicing Team

NoBroker Technologies Solutions Pvt Ltd

Ph No : [protected]

E-Mail: gopinath.[protected]@nobroker.in

On Tue, Sep 12, 2023 at 5:36 AM Vijay Sharma wrote:

Hi Gopinath,

I am still waiting on response from your team on refund of my 24, 999/- Rs. I am not availing your service and nor I have received any. Please initiate the refund at earliest.

Order ID #[protected]

Regards,

Vijay Sharma

From: NoBroker Agreements
Sent: Thursday, 7 September 2023 12:01 AM
To: vijays2003.[protected]@gmail.com
Subject: Re: Steps for filling Draft

​Dear Customer,

As we confirmed you that Rs 8000/- for second payment was already initiated from our end, and its pending from back end team. once they approve amount will be credited to you very soon.

Please find mail id of CPMS team member.
gopinath.[protected]@nobroker.in

​

​

Regards,

P Vinod Kumar

Team Rental Agreement

NoBroker.in

On Thu, 7 Sep at 3:39 AM, Vijays2003. vs wrote:

Dear Vinod,

Thank you for your response. Let me know when RS 8000/- is reimbursed I will confirm at my end.

Can you please provide email for CPMS department or put me in touch with someone there? as I have found dealing with various department an uphill task.

~Vijay

From: NoBroker Agreements
Sent: Monday, 4 September 2023 8:26 PM
To: vijays2003.[protected]@gmail.com
Subject: Re: Steps for filling Draft

Dear Customer,

Thank you for confirming on credited amount.

Rs 24999/- i hope you have paid for CPMS Department, as that is different team and they will take care.

Rs 8000/- which you have paid for second time by mistake will be refunded to you soon from our end.

Regards,

P Vinod Kumar

Team Rental Agreement

NoBroker.in

On Tue, 5 Sep at 5:46 AM, Vijays2003. vs wrote:

Hi Vinod,

Confirming I have received 8000/- Rs today morning.

So 24, 999/- and 8000/- is left for you to revert.

Regards,

Vijay

From: Vijay Sharma
Sent: Monday, 4 September 2023 9:11 AM
To: NoBroker Agreements
Subject: RE: Steps for filling Draft

Hi Vinod,

I have not received any refund till now. I will confirm if I receive anything.

In meanwhile can you provide transaction details.

Also who is working on refunding 24, 999/- As I believe you are only looking into rental agreement/ POA refund.

Regards,

Vijay Sharma

From: NoBroker Agreements
Sent: Monday, 4 September 2023 5:47 AM
To: vijays2003.[protected]@gmail.com
Subject: Re: Steps for filling Draft

​Dear Customer,

Thank you for confirming on payment.

Can you please confirm that Rs 8000/- is received from your end in your account.

Regards,

P Vinod Kumar

Team Rental Agreement

NoBroker.in

Hi
I bought an apartment and wanted to paint before moving in, Contacted no broker, the supervisor came from their side for inspection at least 6 times and finally gave the quote, I told them to do a good job, the house was painted already in premium emulsion, no broker promises are wall health check up, warranty/ guarantee for 1 year against bubbles and cracks and many more, so I was rest addured and went ahead with their services. After 8 days of painting, the paint started peeling and bubbles and cracks started appearing, noticing this I called the supervisor for which he would not respond to my calls and messages, finally I had to call complaints department and explain for which they said that they cannot do anything about this. It is so mean, they are nothing but cheaters, I lost my money, peace and walls of my home. I want to raise a complaint about this, All their promises are false, I feel cheated, please help. I request people not to waste their money and peace by taking no broker services

We booked no broker movers and packers service for our relocation to electronic city. No Broker people said they will charge me extra amount to provide premium services like professionals and safety of fragile items.

Little did i know that just want to mint money by taking bookings from people and dumping all my stuff ruthlessly everwhere in the apartment.

They sent smaller truck when i was charged for a bigger...

We booked painting service from no broker. Got a message from no broker official WhatsApp and app saying Nobroker professional "Tanveer" will visit our house for inspection and give quotation for service. His number is +91 [protected]. He came to our house, introduced himself as a no broker professional, looked at the property and what work had to be done, gave quotation of Rs 55, 000. My mom agreed to it and then to start service he asked for OTP. This OTP was sent from No broker only. Next day they started the work at my house. At the end of the first day of work he asked for 50 percent payment in advance saying that we have to pay so that they can procure materials for the job. My mom said ok and asked for details of making payment. He gave his personal bank account detail to which my mom objected and said why do we have to make payment to him directly and why not pay to no broker company account. He said this is how no broker works. They send no broker verified and employed contractors for job to whom we pay directly. Since he came to our house using info we shared with no broker and also took OTP before starting the job we were made to believe that he is working through no broker only.

The only reason we called no broker professional was so that work will be done professionally, otherwise we had many other options. Now the problem is that this Tanveer guy hired local unprofessional workers for the job. They have not used the promised quality of paints and not even promised number of coats. All over the living room the walls look shabby, there are many uneven textures and totally unacceptable quality of work.

When we asked him to fix the paint job he simply refused. When we said we will complaint to no broker he said do whatever you want, no broker will not listen to us as he gives them crores of business annually. He said he is a big time contractor and this is how he works. He is not fixing the paint job and also refusing to return our money.

After complaining to no broker we came to know that he has committed fraud and our service never started with the OTP. He has used info from no broker and took the job in his personal capacity. Now no broker is doing nothing. Everytime we call the customer care number and narrate the entire incident they say this is a serious matter and they will get back to us in 24 hours. We have called them almost 7-8 times and everytime they are giving the same answer.

Looks like nobroker is not taking this fraud seriously. Before taking legal action I thought I should use this portal. If you guys can help out please respond

Hello Team,

On 22nd Oct 2023 i have received an text message on my number [protected] claiming that please access our portal to claim your credit card points and convert into cash, when i fulfill data on portal it request for otp and immetiately 1 by 1 with 3 otps 60, 777rs debited from my credit.

Name to transcaion broker is NoBroker technologies solution pvt ltd. i have also inform regarding this on call 1930 as well as to local police station. I also need help from higher authorities as this amount is very important for living needs.

If you are thinking about engaging NoBroker for home renovation services in NOIDA, I hope this review helps you. No project plan shared, project completion delayed, poor quality work, bad quality material used, no one available to take your calls, you name it and they have the issue. What tops the poor experience is that they have no ownership of the project whatsoever, after you have paid the first 50% which is demanded upfront once you approve the quote. So pretty much you are stuck by paying 50% and then you are at their mercy to start the project and finish to the promised quality, which by the way never happens. Here are some pictures of status of the site 10 days after the project due date., dont miss the open hanging lose electrical work. I raised 2 complaints in the consumer court to be able to get someone from the project team to visit the site.

Would not recommend at all.

I had a ICICI credit card fraud of Rs.49700 and Rs.49701 through NoBroker Technologies. How to raise a complaint if the money is still with NoBroker Technologies and not gone to the scammer?

I found a house through this website while looking for a house to rent, i chose a day through the broker to visit this house. Because i liked this house, they immediately asked me to pay 6250 as advance through the nobroker agent. After making the advance payment i got contact from the landlord and told her that i am working as a lawyer. The owner of the house contacted me the other day and said that my husband refused to give the house and he was not ready to pay the broker fee. Then i told the owner of the house that i am ready to write you half of the money as broker fee. And the owner of that house refused to give me the house only because i am a lawyer. Then i contacted the no broker website and asked about the money before i paid but they didn't give any response and keep delaying it for another time. I have lost 6250 rupees as advance payment and am taking full steps to recover the money.. No policy is taken from the nobroker website.

Hi
Without my authorisation, amount has been debited to NoBroker Technologies.
1.INR 40, 519.20 spent on ICICI Bank Card XX1004 on 11-Oct-23 at NOBROKER TECHNO.
I sincerely request NoBroker Techno to refund my amount

Hi to the concerned person,

We have paid money back plan more than 16 days ago. NoBroker representatives told there are many houses available for our requirements but post payment the representative didn't show houses based on our requirements, NoBrokers do not have property options. We are disappointed with poor customer response from RM, there is no phone calls or follow-ups from RM for home options. We tried to call RM and customer care for more than 10 times but there was no response. We are dissatisfied with service, and we have wasted time and money. We want refund immediately.
Email ID: gowry.[protected]@gmail.com

Hi,
On 23rd sept an unauthorised transaction happened through my credit card. Firstly, I received a call by stating that person is from bank and shared a link to just put my name a DOB after that I received few SMS that contained OTP from NoBroker and bank as well. I suspected that and when I asked they said it is our third party portal.

I clearly state that I didn't share any OTP or any information to that person and after few hours I recieved message that 48, 623/- has been deducted.
I filed request to the bank and blocked the card immediately and now the bank closed the request by saying that "Customer is liable to do the payment"

Now I'm going through all the charges that bank charged on me to pay back the amount deducted for which again I hav filed a complaint.

I have attached the screenshot as well.
SMS received:-

xxxxxx is OTP for txn of INR 48623.04 at NOBROKER T on ICICI Bank Credit Card XXXXXX. OTPs are SECRET. DO NOT disclose it to anyone. Bank NEVER asks for OTP.

My property post is not getting activated since last 3 months. I have reached out to all your numbers and also filed a consumer compliant against NoBroker but they keep telling me that 'IT'S A TECHNICAL ISSUE AT OUR END and we will notify you as soon as it is resolved.'

It is difficult to imagine such technological incompetency from a technology company !

My ad post is not getting activated since the last 3 months. Your customer care team keeps telling me that its due to a technical issue at their end. It is strange that a technology company is not able to resolve an issue since such a long time.

On 10th September 2023, I utilized their services for shifting my household belongings from Diva, Thane to Jogeshwari, Mumbai. However, the quality of service provided was very below the standards expected and resulted in a significant amount o[censored]nnecessary stress, inconvenience and severely disrupted my relocation plans
At the end of the day i was hospitalized too for severe headache.


The issue lies mainly in the delayed and unprofessional services. The team was supposed to arrive at 2pm, but appeared at 3, 30pm, they started arguing for additional money than the fixed amount with No broker, after waiting for an hour the team left my house stating they will no be able to relocate.

I then called No broker and the coordinator, the coordinator assigned for relocation did not gave any support. Customer service team from NoBroker assured they will send another team within half an hour, but the second team arrived at 6pm, after waiting for 2.5hrs ( from3.30 to 6pm - utter waste of my time and patience)

When the second team arrived, the vehicle was not called to relocate the stuff, vehicle took another half an hour to reach to my venue.
Around 8pm the journey of relocation started from Diva to Jogeshwari. My entire day was wasted, which infact should have completed in just 2hrs.

After unloading the material/goods at 10.30pm, the staff started asking for payment from us, to which we replied we shall pay to Nobroker on official link and not in cash to them as the unpacking staff member and driver both started asking for money,
we started calling the coordinator and customer service, they both were not available to give us proper solution.

We even struggled to get final payment link from Noborker to finish this entire episode.
Around 11.30pm the staff left my house after my husband gave them warning and explaining that they will get their payment from NoBroker and not from us.

I feel I have been wronged as a consumer. Therefore, I request you to kindly look into this matter and take the necessary action against the said company. Additionally, I seek appropriate compensation for the inconvenience and stress caused due to their pathetic service

Hi to the concerned person,

We have paid money back plan more than 16 days ago. NoBroker representatives told there are many houses available for our requirements but post payment the representative didn't show houses based on our requirements, NoBrokers do not have property options. We are disappointed with poor customer response from RM, there is no phone calls or follow-ups from RM for home options. We tried to call RM and customer care for more than 10 times but there was no response. We are dissatisfied with service, and we have wasted time and money. We want refund immediately.
Email ID: gowry.[protected]@gmail.com

I am writing to express my dissatisfaction with the No BROKER system following my recent experience. Despite enrolling in a plan and making a payment of Rs13756.44 on August 1, 2023, I encountered several issues that have led me to believe there is a lack of due consideration and professionalism in the services provided.

Firstly, the assigned Relationship Manager (RM) underwent multiple changes, and each RM lacked sufficient knowledge about the property. Scheduling calls resulted in inconvenient and random timings, and the RM, residing in a different city, demonstrated a lack of familiarity with the property's locality, causing delays in following up on property interest.

Communicating with different personnel was a challenge, as it required repeated explanations of issues and property details, indicating a lack of internal communication and understanding. The inefficiency in responding to leads, taking 5-6 days despite their availability on the app, raises concerns about the system's effectiveness. Furthermore, the standard customer center response of noting down complaints with a commitment to investigation failed to produce resolutions.

Additionally, No broker places the entire responsibility on the user, surpassing the shortcomings of traditional brokers. Coordination during property visits was lacking, resulting in instances such as a visit where the house was left unlocked. Customer service responses, promising follow-ups, added to the overall lack of accountability.

The refund process became a significant issue after renting my property through a local broker. No broker denied the refund despite weeks of communication and requests for various details. They cited a typo in the registered rental agreement regarding the property size (1200 Sq meters instead of 1460 Sq ft). Attempts to communicate adjustments, such as reducing the deposit, were not implemented on the website. No broker subsequently accused me of breaching terms when I rented out my house with a lower deposit, highlighting a failure in their internal communication and website management.

A significant point of contention arose when, despite my mother signing the agreement as the co-owner of the property, No broker insisted that I, as the primary name in the advertisement, should have been the official signatory. Despite communicating this during the deal signing from Singapore and providing proof through the submission of electricity bill and Aadhar card copies, the system did not update, leading to unwarranted liability. An agent named "Shamukha" was assigned for final coordination, revealing that NO BROKER would not refund the fee promised during the signing-up process.

In conclusion, my experience of coordinating with No broker from Singapore was highly unprofessional and distressing. I request a thorough investigation into these matters and a prompt resolution to the issues raised. I believe such actions are necessary to uphold the integrity of your services and ensure a more reliable experience for all users.

I anticipate a timely response and resolution to this matter. Thank you for your attention to this formal complaint.