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Updated: Dec 7, 2025
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P
prince thaper
from Delhi, Delhi
Dec 10, 2023
Dec 10, 2023
This thread was updated on Dec 10, 2023
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Hi, Team
Myself Vikas upadhyay, taken your interior services on July 2023
This has become very pathetic experience for me and my family after taking your organisation services
Your team promises, assurances, to complete and hand-over the
work of interior decoration of the premises, within 45days but it’s. 5 month and still you team is fail and not handover Mr saket senior Manager his commitment fails every time
NoBroker customer support has been notified about the posted complaint.
Hi Vikas, at our company, we value transparency and consistently deliver interior services within the designated time frame. However, share your registered contact details so that we can check and do the needful asap.
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    stalin_muthappa
    from Bengaluru, Karnataka
    Dec 9, 2023
    May 7, 2024
    This thread was updated on May 7, 2024
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    Dear Sir,

    I am writing to bring to your attention an issue regarding the freedom plan that I opted for. I was charged 1500 rs for this plan, which was supposed to provide me with 25 contacts. However, out of these 25 contacts, 15 of them were not reachable. When I contacted the customer service regarding this matter, they assured me that they would refund the cost of the non-reachable contacts. However, it has been two weeks since I lodged the complaint, and I have not received any response or refund from them.

    It is disheartening to see that this company is engaging in fraudulent practices by taking money from the public in the name of providing contacts that are not actually reachable. I kindly request your intervention in this matter to ensure that appropriate action is taken against this company and that I receive the refund I am entitled to.
    NoBroker customer support has been notified about the posted complaint.
    Hi Stalin, as requested earlier, please provide us with your registered contact number so that we can look into your issue and provide you with a resolution.
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      Nandinisunil
      Dec 7, 2023
      Dec 11, 2023
      This thread was updated on Dec 11, 2023
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      Address: Bangalore

      I have spoken about the below issue and have sent an email to your team but they are offering me 400 instead of 1500 which was discussed.

      First of all I booked it almost a month ago. When I reached out for rescheduling, one of your colleague by name Abhishek was in conversation with me and he was supposed to confirm whether rescheduling can be done or not.
      He did not come back to me after multiple follow ups I didn’t get any proper response.
      On the date of my booking(I stuck to the date which was confirmed earlier and which was updated in app) I called +[protected] and one more of your colleagues by name Nikhil answered and said he is my move manager this time and my booking was on hold which was not informed to me and was not updated in the app also. When I told him I was in touch with Abhishek, he was supposed to get back to me but did not get back to me. Nikhil said Abhishek is on leave that’s why the miscommunication happened. After many calls and follow ups we finally got a packers and movers assigned by 2 pm( it was supposed to be by 9am).
      We were assigned with a packers and movers by name Paramesh who was very rude.
      From the time he started interacting with us his behaviour was very rude and insulting to us.
      Some how we managed to cooperate and get most of the items packed and loaded to the truck.
      At the end when we still had few kitchen items and 10 pots and table Paramesh said he will not be able to take them because there is no space in the truck even though there was space.
      He started demanding 1500 to take the remaining because he had to arrange another vehicle. When we said it’s not possible he started behaving rude.
      They left the items behind in the old house and shifted the rest to new house.
      While this was happening we were in touch with other move manager called Ajith and he convinced us to move ahead and he will do his best to reduce the amount which is equal to transporting remaining. But after the move is over he did not answer the call. I knew after the office hours imwe won’t be able to reach them but he promised to be available to help me.
      After unloading everything Paramesh started asking for the payment, when we said we were not able to reach the Ajith he started harassing me for payment.
      He made me pay him forcefully as he brought all the labours and started harassing me.
      I would like to take this to next level if I don’t get what is supposed to be refunded. More ever I need a compensation for being handled wrongly and harassing a lady costumer for money in the late night.
      NoBroker customer support has been notified about the posted complaint.
      Hi Nandini, we always ensure to provide exceptional packers and movers services and promptly respond to our customers. Moreover, we never misbehave with our customers. However, kindly share your registered contact details with us so that we can promptly address your concern.
      Hi Nandini, we are closing your complaint as we are still waiting for your registered contact details which is required to investigate your issue. Please reach out to us with the same to assist you further.
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        sanjeevsh707
        Dec 2, 2023
        Dec 19, 2023
        This thread was updated on Dec 19, 2023
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        Address: Jogeshwari East

        I had taken a Money back plan ( Get Guaranteed home or 100% Refund*).and paid Rs. 7078.82 with IGST. As per your money back plan you had not provided 50 owner contacts within 45 days and no flat deal was finalised from No Broker. Previously RM told she will provide more days to us, I said ok. Later RM called up and told you plan is getting over today. I told her to refund my money as no deal of flat was finalsed from NoBroker as our Plan is Money Back". She then told that "No Broker does not Refund any Money" and made my account InActive. All the chats and data was not visible and I could not interact through app also.
        Nobody from Nobroker is giving proper reply and passing time that concerned person will call you. But when I call I have to waste a lot of time telling the whole story to new person every time. Fedup with these activities I have to write it to your company to refund back my money at the earliest.

        Thanks/Regards
        Rakhi Sharma
        [protected]@gmail.com
        +2 photos
        NoBroker customer support has been notified about the posted complaint.
        Dec 09, 2023
        Updated by sanjeevsh707
        Dear Sir/Madam,
        The rent agreement had already being forwarded to youAs required  by you rent agreement copy,   I am attaching the same for  processing of  refund,   
         
        Due to RM told she will provide more days to us, I said ok. Later RM called up and told you plan is getting over today and made my account inactive.Because lack of knowledge and communication  and as I was not aware where to communicate and how to sent the rent agreement, may be rent agreement was delayed.But somehow I try to finalised the flat within a period of 1 week which is a very small period and impossible to get flat. .I tried to call  Nobroker for information and refund nobody was giving proper reply and passing time that concerned person will call you. But when I call I have to waste a lot of time telling the whole story to new person every time. Fedup with these activities I have to write it to your company to refund back my money at the earliest.
        My contact details are given below.
        Thanks/Regards,
        Rakhi Sharma[protected]
        Verified Support
        Dec 17, 2023
        NoBroker Customer Care's response
        Hi Rakhi, we understand that our team reached out to you and informed you that we won't be able to initiate a refund in this case, as there was a delay from your end in submitting the rental agreement. Hence, we are closing the complaint now. Kindly let us know if there is anything else we can assist you with.
        Dec 19, 2023
        Updated by sanjeevsh707
        Dear Sir/ Madam,
        First of all when you professional people can not provide the flat within 45 days how you can expect customers to finalise the flat within 7 days, which is very very difficult job. You have intentionally put this clause as mostly people cannot finalise the flat within 7 days and they can not come for claim for Refund "Big Brains".
        First of all RM told she is going to provide more days to finalise the flat. I waited for it. Suddenly one day she told Nobroker is not going to provide any more days and NOBROKER does not Refund money and without telling any further procedure made my account INACTIVE.
        As I was not aware of further procedure. I tried to call the nobroker nos. on daily basis customer support people used keep me holding for long and later used to tell me the concerned person will call you but not body used to call. It is just befooling people and their passing the time. Later one day customer support gave an emailed: [protected]@nobroker.in to send Rent agreement.
        This was the reason why there was a delay in submitting the rent agreement because nobody was guiding me where to send the rent agreement, but telling me somebody from the concerned depatment will call.
        It is not my fault, but your support people were not guiding the customers in right direction but passing their time. Now when I am eligible for REFUND as I have finalized the flat within 7 days you are telling "We won't be able to initiate a refund in this case, as there was a delay from your end in submitting the rental agreement." Your RM made my account Inactive on 18/11/2023 and I have made Rent agreement on 23/11/2023 you can see the proofs.

        This is Cheating and Fraud as your customer support people used to pass out time so that people will not be eligible for REFUND. If you are doing fair deals why lots of your customers are complaining about you. Let people must know how you cheat customers.
        Dec 19, 2023
        Updated by sanjeevsh707
        Dear Sir/ Madam,
        First of all when you professional people can not provide the flat within 45 days how you can expect customers to finalise the flat within 7 days, which is very very difficult job. You have intentionally put this clause as mostly people cannot finalise the flat within 7 days and they can not come for claim for Refund "Big Brains".
        First of all RM told she is going to provide more days to finalise the flat. I waited for it. Suddenly one day she told Nobroker is not going to provide any more days and NOBROKER does not Refund money and without telling any further procedure made my account INACTIVE.
        As I was not aware of further procedure. I tried to call the nobroker nos. on daily basis customer support people used keep me holding for long and later used to tell me the concerned person will call you but not body used to call. It is just befooling people and their passing the time. Later one day customer support gave an emailed: [protected]@nobroker.in to send Rent agreement.
        This was the reason why there was a delay in submitting the rent agreement because nobody was guiding me where to send the rent agreement, but telling me somebody from the concerned depatment will call.
        It is not my fault, but your support people were not guiding the customers in right direction but passing their time. Now when I am eligible for REFUND as I have finalized the flat within 7 days you are telling "We won't be able to initiate a refund in this case, as there was a delay from your end in submitting the rental agreement." Your RM made my account Inactive on 18/11/2023 and I have made Rent agreement on 23/11/2023 you can see the proofs.

        This is Cheating and Fraud as your customer support people used to pass out time so that people will not be eligible for REFUND. If you are doing fair deals why lots of your customers are complaining about you. Let people must know how you cheat customers.
        Hi Rakhi, whenever you are eligible for a refund, we'd never delay initiating the same. Having said that, we'd request you to share your registered contact details so that we can check what went wrong & provide you with an update.
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          mukesh_badgujar
          from Mumbai, Maharashtra
          Nov 28, 2023
          Dec 7, 2023
          This thread was updated on Dec 7, 2023
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          Address: Mumbai

          My mob: [protected], i got the plan from nobroker, its a relax plan about 3.5k, and i cant be relaxed because there is no proper service from them, after calling 20 times then RM is picking a call, showing unwanted properties, without permission using my contacts count to view, and no doing interactions with owners, telling me to call them, also app is not working, not showing the details shared by RM, and many more issues with them.
          NoBroker customer support has been notified about the posted complaint.
          Hi Mukesh, that's certainly not true, our dedicated relationship managers are committed to identifying potential properties tailored to your preferences. However, kindly share your registered contact details so that we can address your issue and get it sorted asap.
          Hi Mukesh, we understand that our team have addressed your issue regarding the insufficient leads and processed a refund, which is already credited to your account. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.
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            V
            vijaysumanth
            Nov 27, 2023
            Dec 12, 2023
            This thread was updated on Dec 12, 2023
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            Address: Hyderabad

            On Aug 27. I signed-up for super money back plan service.
            RM & Field relationship manager started marketing after 5-7 days.
            I am continuing to market myself to find a tenant by posting to-let board and social network.
            In Sep 1st found tenant myself and informed the same to noborker.
            Around mid of Sep, they confirmed that they will processed the refund.
            Overall till now they confirmed 3 times that they processed the refund. Till Nov 27 no refund received to my bank account.
            They stopped responding to my e-mails.
            Strange is nobroker is not successful to schedule a single showing.
            Salma Sultana is bug culprit in this whole conversation. She sent an image showing refund processed in July so nothing can be done from their end.
            If i paid in August. how they can process refund in July.
            NoBroker customer support has been notified about the posted complaint.
            Hi Vijay, if you are eligible for a refund per the plan's terms and conditions, we initiate the process promptly without any delay. Additionally, we consistently put forth our best efforts to secure a suitable tenant for your property. To ensure a prompt resolution, please share your registered contact details with us.
            Hi Vijay, we understand that our team have been in touch with you and initiated a refund which is already credited to your account. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.
            vijaysumanth's [Complaint's author] reply, Dec 1, 2023
            Just received yesterday. Refund initiated only after raising concern here.
            Raised my concern here only after trying for almost 3 months.
            So we can understand that noBroker will take serious steps only if customers raise complaints in this platform
            Hi Vijay, we understand that you have encountered some difficulties with our owner-servicing plan. We have processed a refund for the inconvenience caused. Consequently, we are closing your case. Please feel free to reach out if you need assistance in the future.
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              R
              Nov 25, 2023
              Nov 30, 2023
              This thread was updated on Nov 30, 2023
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              Address: India

              Worst interior painting was done by NoBroker contractor and NoBroker has not taken any action against him, seems NoBroker is looting it's customers with strategy and involve it's contractor for that, shame on it.
              NoBroker customer support has been notified about the posted complaint.
              Hi Radhakrishna, we consistently aim to deliver delightful painting services to our customers and promptly address any concerns they may have. However, we have highlighted this to our team and one of our experts will connect with you to resolve any issues you may be experiencing.
              Hi Radhakrishna, we understand that our team has reached out to you regarding the concerns with the painting quality. We acknowledge your acceptance of the RS 3000 refund, comprising RS 1200 for your preference for wallpapers and RS 1800 as compensation for the completed work. While we understand your request for rework with a different partner, the assigned partner has identified a seepage issue, rendering rework unfeasible. If you choose to proceed with rework, an amount of RS 1800 would be required, as communicated by the partner. Hence, we consider your case closed. Feel free to contact us if you require assistance in the future.
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                anushka vats
                Nov 16, 2023
                Nov 24, 2023
                This thread was updated on Nov 24, 2023
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                Home Cleaning Services

                I had booked your cleaning service vide Booking Id No. HS-9419898 and same was carried out on 15.11.2023 within 06 hours only by two representatives of your firm. I would like to inform you that services rendered by them was of inferior quality and I am totally dissatisfied by services. Request for deputing another executive of senior level for inspection of work carried out by them yesterday. It was first my experience while dealing with...
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                Tapan9977
                from Cuttack, Odisha
                Nov 16, 2023
                Nov 20, 2023
                This thread was updated on Nov 20, 2023
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                Address: Bhubanesewar Odisha

                Nov 8, 2023This thread was updated on Nov 16, 2023
                Hey, I'm Tapan
                This complaint is regarding the unauthorized transactions that took place using my credit card on 8th of November 2023 through NOBROKER TECHNOLOGIES.

                The transaction mails/messages were as follows:-
                ---****** is the OTP for your transaction of INR 15202.81 at NOBROKER TECHNOLOGIES on your Axis Bank Credit Card ****. Valid for one time use. Do not share it with anyone.
                --- Hi, you have spent INR 15202.81 at NOBROKER TECHNOLOGIES on[protected]; 13:10:23 pm using your Axis Bank Credit Card (XXXXXX). Your available Credit Limit is INR ...
                I got mails from Axis alert too.
                Please note that I have neither participated nor authorized the transaction that is mentioned above, The transaction took place completely without my knowledge and the card was in my possession at all times. I notified the bank immediately when I noticed the transaction mail/message and filed FIR at the nearby police station about the e-fraud.
                Kindly help me in this..
                NoBroker customer support has been notified about the posted complaint.
                Hi There, thanks for bringing this to our notice. It could be possible that these fraudsters are using our name for their fraudulent activities. We would request you to share your registered contact details so that we can discuss this over a phone call.
                Hi Tapan, we are closing this case for now as we haven't heard back from you on this. Please feel free to reach out to us with your contact details in order to discuss this further.
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                  U_123ks
                  Nov 15, 2023
                  Nov 18, 2023
                  This thread was updated on Nov 18, 2023
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                  I opted for freedom package for finding rent apartments paid money but whatever number they are providing are either fake or the person says I have no flat in that area or number not reachable
                  Is nobroker a scam for taking money from customer and then saying if you pay more you will get RM who will schedule visits for you?
                  NoBroker customer support has been notified about the posted complaint.
                  Hi There, we always do proper verification of all the customers who list their properties in our platform. However, we do have a Report Abuse (Flag shaped icon) feature which allows our users to report the properties. This option is placed right beside the shortlist option while searching for a property. Having said that, we'd request you to share your registered contact details so that we can discuss this in detail.
                  Hi There, we are closing your complaint as we are still waiting for your registered contact details which is required to investigate your issue. Please reach out to us with the same to assist you further.
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                    RohitKumarNahar
                    Nov 15, 2023
                    Nov 30, 2023
                    This thread was updated on Nov 30, 2023
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                    Resolved

                    Paint Service - Over Charged and Bad Customer response

                    Address: Chennai
                    Website: www.nobroker.in

                    Urgent: Escalation and Disappointment Regarding Painting Service

                    Dear Amit and Team,

                    I am writing to inform that we are really disappointed with the painting service. We took paint service from Nobroker last year 2022 (Booking Id - HS 2541129) and charged for 1200 Sqft as total area. Currently, existing tenant vacated the property and before the new tenant coming in, we wanted to re-do the paint for the apartment....
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                    sudhir229
                    Nov 15, 2023
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                    Hi,
                    I am really frustrated the way I got trapped with the 100% commitment from No broker to sell the house. You called multiple times to take the plan(13000/-) so that you can sell the house ASAP(even committed to sell within one month).
                    Although there is a refundable plan didn' told me to take that with the condition to sell the house with this plan and assigned the best RM, but after taking the plan the RM got changed immediately.

                    But unfortunately there is no success even single for the negotiation with the pricing. Now there are only few days left and still no progress and not sure no broker can sell my house.

                    No-broker should be transparent enough whether they can sell the house or not if not they should refund back the money or provide free service till its been sell by them. As the local dealers take money only after they sell the house.
                    For me taking the paid service is just a trap as they can not sell within 3 months and again ask for renew the plan and which they expect to keep on going. Please don't fool the customer with false commitments.

                    Without any paid plans few of my friends sell their house at same location with good prices with leaser time. This gives me feeling taking the no broker plan is a waste of time and money.
                    NoBroker customer support has been notified about the posted complaint.
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                      uttam1995
                      Nov 14, 2023
                      Nov 15, 2023
                      This thread was updated on Nov 15, 2023
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                      This company offered money back with this plan and i signed on 10th May, 2023 by paying ₹27, 817.32
                      Their staffs are useless. I handed over the key and asked him to do inspection. Their RM (Naga Pavan) would call every week and read out written report in a most unprofessional way. Any question he won't be answered. After 3-4 months, one day he asks me what is the land mark near the apartment. So all the reports of visiting apartment or taking the client to apartment was false. He didn't even read the listing details at their website where landmark is written. After that they extended the listing and changed RM. New RM wasn't different and he was doing same reading out every week. After two months he also asks me if there is any tenant inside or where is the key. I handed over the key to NoBroker in May 2023 and now he is asking where is the key.

                      They are scam and just give false report over phone specially to NRI who are far and can not verify anything they say. They must return my fee which was paid to them.
                      NoBroker customer support has been notified about the posted complaint.
                      Hi Uttam, all our relationship managers are qualified professionals and they always make every effort to find a suitable buyer for your listed property. However, kindly share your registered contact details so that we can investigate your concern and do the necessary ASAP.
                      uttam1995's [Complaint's author] reply, Nov 15, 2023
                      If they are qualified and trained professional then something is seriously wrong in your recruitment process and training. I wish i could record and how poor communicator they are. If you don't try to understand what i am saying then i believe you need to just stop saying lies here. I have explained level of your last two RMs. They are lowest level of RM i ever faced that after 4 months they ask me what is the landmark sir? where is the key sir? do you have tenant sir? And the field RM is another level of ### who just left the apartment window open which made the apartment so dusty!!! After all these things, If this is your attitude then let me tell you that I will make sure you loose at least 10 times of money which you charged me for this useless "no service"!!!
                      uttam1995's [Complaint's author] reply, Nov 25, 2023
                      I just got the key back and went to check the apartment. You ### you left the water tap open and gain balcony door open. You are worst !!! I wish I can post video of what I saw in apartment when I entered. You are criminals
                      uttam1995, I am going through same issue I have even escalated to their CEO but no response, can we work together on this I smell this fraud and scam from nobroker. I want to build a case to get some investigation in this company.
                      uttam1995's [Complaint's author] reply, Nov 15, 2023
                      you read any comment, everybody is complaining same thing!!! RM is useless. they just waste time in giving useless feedback. They are all bunch of ### taken from street having no proper education and training!!!
                      NoBroker Customer Care's response, Nov 15, 2023
                      Verified Support
                      Hi Vijay, we comprehend your disappointment. Kindly allow us some time, we will certainly get back to you with an update asap.
                      Hi Uttam, as requested earlier, please provide us with your registered contact number so that we can look into your issue and provide you with a resolution.
                      uttam1995's [Complaint's author] reply, Nov 24, 2023
                      You have my registered number.. why u ask the number and u want me to mention my number here? You have no sense!!!
                      I haven’t found a single good review about you. And be sure if u don’t refund my money, every social media will be painted with your name as scammer. Nobroker is a worst service provider. I wish I can rate u negative everywhere
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                        Kailash171997
                        Nov 11, 2023
                        May 7, 2024
                        This thread was updated on May 7, 2024
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                        Resolved

                        Website: www.nobroker.in

                        Please note have recharged for no broker relax plan for Rs 3538 on 28th October and i Have started to search the home, as this is relax plan there have assigned me one Relationship Manger and there mentioned that she will guide for you regarding home search, as i Hvar to shortlist the home, then she will call to Owners to fix schedule to visit that home, as we self have shortlisted 10 homes and have visited all and have mentioned one home that am not fully satisfied like regarding paint issue, no Maintenace and some other issue and she mentioned that sir you can give the token charges to owners and hold the house and after that also we can search for better house in no brokers and clear asked her that can I pay the token charges after that also can able to search the home and she mentioned yes, as am not have any past experience in no broker regarding searching home and have said okay will do and have given token charge of Rs 1000 to owner and blocked on 5th November and after that also am searching home in no brokers and have shortlisted some house on Sunday night to call on Monday morning and when i used my relax plan to taken number it was blocked on Monday 6th November and have informed to the relationship manager and she said sir it is technical issue and have called here for whole day she mentioned it is technical issue and when am called to support team of no brokers there mentioned your relationship manger have confirmed your property and the account as been blocked and after that also have called here again she mentioned same technical issue for one whole day and the EOD the some supervisor name Prasana called and he said your account is blocked when you fixed one home, as I said your relationship manager have mentioned me that i can search home even through i paid token charges, if she have told like if your subscription will be blocked once you token charges means i would have waited and have searched home, as it is only one week of my subscription and he said sir sorry it is her mistake or what we will check and we are not able to reactive your account and have later cancelled the appointment of that home and taken back the token charges from owner and owner also genuinely accept our issue and he accepted for cancellation and after that owner is started to post the add again, but for me there are saying that it is your mistake sir you have cancelled home and i have said it is for genuine reason and owner also accepted and there are not reactivating the relacx plan and also no proper reply for them.

                        The issue is started when relationship manage said wrong information regarding relax plan that you can even search home even if you give the token charges to one home and i have even reconfirmed with her and she said same you can search, as am new to no broker rent search i have trusted here words and blocked the home, and after that one whole day he wasted me thta keep on saying the account is blocked due to technical issue
                        Dec 17, 2023
                        Complaint marked as Resolved 
                        NoBroker customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 14, 2023
                        NoBroker Customer Care's response
                        Hi Kailash, as per the update, we would like to inform you that your plan has been reactivated and our team have assigned a new relationship manager for you. Hence, we are closing your complaint. Please let us know if there is anything else we can do for you.
                        Kailash, don’t reactivate the plan and this is what these nobroker people want to do. They will finish time for that by giving u fake report of checking up with different people and then time will be finished. You will have to pay again and no refund !!! Be sure u won’t get any service from these people. So many people have lost their money for their refund promise and they are biggest scam. They are crooks of highest order.
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                          K
                          Karan_Mehra
                          from Pune, Maharashtra
                          Nov 7, 2023
                          Dec 11, 2023
                          This thread was updated on Dec 11, 2023
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                          Resolved

                          Address: PUNE

                          I had paid advance of Rs.15, 000 to NoBroker Renovations on 26th October for some renovation work for my apartment Pune. However, I wasn't happy with the way the project was bring handled since some of the nitty gritties were not clearly explained upfront and numerous levels of communication. Hence, I requested for a refund the very next day i.e. 27th October.

                          While i was in my right to claim for a refund within 72hrs of paying the advance monies (as per the terms and condition specified by NoBroker in the estimated quote basis which advance was paid), the escalations manager (Mr.Bharath Krishna) vehemently denied to refund the advance monies and I was informed that he is the sole decision maker. I haven’t received a call back despite several emails and personally calling 20 times on the registered number of NoBroker Renovations. Infact, I also tried calling on the personal mobile number several times of Mr.Bharath Krishna and Mr.Mayur Badhe (Project Manager) but have not received any response. In some instances, even ongoing calls have been disconnected by the NoBroker staff with no facility of calling back or reaching out to a senior team (who can handle escalations over and above the specific individuals named earlier).

                          I am surprised that refund can be denied to a customer (contrary to the T&C specifically communicated in black and white by NoBroker to customer). If this fact would have been clearly communicated to me upfront, I would have not proceeded with paying the advance monies itself. It's even more frustrating for me that I have since not received a positive response from any of the numerous persons involved in this project (either email or whatsapp), who were infact inundating me with several calls when the balance monies were due for payment.
                          Dec 10, 2023
                          Complaint marked as Resolved 
                          NoBroker customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 09, 2023
                          NoBroker Customer Care's response
                          Hi Karan, we have experts who are committed to providing in top-notch renovation services to our valued customers, ensuring accurate and prompt responses. Additionally, whenever you are eligible for a refund, we'd never delay initiating the same. However, share your registered contact details so that we can check and do the necessary asap.
                          Verified Support
                          Dec 11, 2023
                          NoBroker Customer Care's response
                          Hi Karan, we understand that our team has previously notified you that a refund is not feasible in accordance with the terms and conditions. Therefore, we are closing your complaint. Please let us know if there is anything else we can assist you with.
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                            M
                            Madhulika Pawale
                            Nov 6, 2023
                            Dec 13, 2023
                            This thread was updated on Dec 13, 2023
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                            I m not satisfied with performance of my RM.
                            I m very much disappointed and dissatisfied with his performance.
                            He gave me very few useful options till now.
                            It has been more than 2 weeks since registration, still I m at the same position.
                            He is just wasting time and days.
                            Many days were gone blank without any lead.
                            Even I complained about him nearly 3-4 times till now, but nobody is paying attention to it properly.
                            They r just making me to adjust with him and not changing him.
                            I requested them right frm begining that I want change of my RM. But they r not responding properly and not changing him.
                            I paid money, and it is a headache for me.
                            My house hunt is far off, my time is getting wasted in complaining and keeping his track.
                            Still nobody cares. The Tenant Servicing Team doesn't care.
                            I m really shocked to see this that they dnt even care for their customer.
                            They dnt Value their customer.
                            Nobody is solving my problem in a proper way, and giving me satisfactory solution.
                            I m really fed up of complaining, still they dnt bother.
                            Their Service is not up to date.
                            NoBroker customer support has been notified about the posted complaint.
                            Dec 13, 2023
                            Updated by Madhulika Pawale
                            Dear Consumer Complaint,

                            I want to inform you that my issue has been addressed by Nobroker team.
                            One of their representatives, Seema Nagaraj, Unit Head, Tenant Servicing spoke to me and understood my concern.She belongs to the tenant servicing team.
                            Accordingly they guided the RM and also apologised for the inconvenience caused.
                            They even extended their service to me as a makeup for my loss.
                            I really appreciate your kind support to me.
                            I am very much thankful to you for helping me and supporting me.
                            Thank you so much Consumer Complaints Team.

                            Regards,
                            Madhulika.
                            Hi Madhulika, our relationship managers always do their best to send good leads as per your requirements. However, kindly share your registered contact details so that we can check and do the needful asap.
                            Madhulika Pawale's [Complaint's author] reply, Dec 13, 2023
                            Dear Consumer Complaint,

                            I want to inform you that my issue has been addressed by Nobroker team.
                            One of their representatives, Seema Nagaraj, Unit Head, Tenant Servicing spoke to me and understood my concern.She belongs to the tenant servicing team.
                            Accordingly they guided the RM and also apologised for the inconvenience caused.
                            They even extended their service to me as a makeup for my loss.
                            I really appreciate your kind support to me.
                            I am very much thankful to you for helping me and supporting me.
                            Thank you so much Consumer Complaints Team.

                            Regards,
                            Madhulika.
                            Dear Consumer Complaint,

                            I want to inform you that my issue has been addressed by Nobroker team.
                            One of their representatives, Seema Nagaraj, Unit Head, Tenant Servicing spoke to me and understood my concern.She belongs to the tenant servicing team.
                            Accordingly they guided the RM and also apologised for the inconvenience caused.
                            They even extended their service to me as a makeup for my loss.
                            I really appreciate your kind support to me.
                            I am very much thankful to you for helping me and supporting me.
                            Thank you so much Consumer Complaints Team.

                            Regards,
                            Madhulika.
                            NoBroker Customer Care's response, Dec 15, 2023
                            Verified Support
                            Hi Madhulika, thank you for notifying us that the issue has been addressed. Please feel free to reach out to us if in need of further assistance.
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                              M
                              mohammedfarhan
                              from Hyderabad, Telangana
                              Oct 31, 2023
                              May 7, 2024
                              This thread was updated on May 7, 2024
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                              Address: Hyderabad

                              On 26th October I took the so-called premium service of cleaning 2 BHK vacant home. The cleaning was done very badly.

                              Here is the video: https://youtu.be/eChsb1AT1U0?feature=shared

                              I asked them for rework on my bathroom. Before the sale, they promised that if anything happens they will do the rework in 24 hours.

                              My booking ID is HS-9023757. It is been 4 days. The company has not taken any action.

                              I'm looking for a full refund now. If failed to do so I will be moving to the consumer court. Because they did promise me multiple times that if I'm unsatisfied they will do the rework. Now I have to move into the home. They have not responded yet. So please help me with a full refund.
                              +2 photos
                              NoBroker customer support has been notified about the posted complaint.
                              Hi Farhan, we would like to inform you that the compensation has already been settled in your account, as the cleaning was not up to your expectations. Hence, kindly let us know if there is anything else we can assist you with.
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                                M
                                mohammedfarhan
                                from Hyderabad, Telangana
                                Oct 31, 2023
                                Oct 31, 2023
                                This thread was updated on Oct 31, 2023
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                                Address: Hyderabad

                                On 26th August I took the so-called premium service of cleaning 2 BHK vacant home. The cleaning was done very badly.

                                Here is the video: https://youtu.be/eChsb1AT1U0?feature=shared

                                I asked them for rework on my bathroom. Before the sale, they promised that if anything happens they will do the rework in 24 hours.

                                My booking ID is HS-9023757. It is been 4 days. The company has not taken any action.

                                I'm looking for a full refund now. If failed to do so I will be moving to the consumer court. Because they did promise me multiple times that if I'm unsatisfied they will do the rework. Now I have to move into the home. They have not responded yet. So please help me with a full refund.
                                +2 photos
                                NoBroker customer support has been notified about the posted complaint.
                                Hi Farhan, we always provide a seamless cleaning service to all our customers. However, kindly allow us some time, as we have highlighted this to the relevant team and will get back to you with a resolution.
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                                  V
                                  vijays2003.vs
                                  Oct 29, 2023
                                  Nov 1, 2023
                                  This thread was updated on Nov 1, 2023
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                                  Refund not provided for premium NRI service no service provided

                                  I availed 24, 999/- plan it was told I will be getting service for entire life. Considering i am NRI, I cannot hold adhaar card, hence agreement cannot be made I knew this but agent insisted they could. I asked them to confirm and i was assured that is the case. After repeated request to confirm I got the legal team on call and they confirm that agreement cannot be made using Biometric mean the agent was claiming (Employee name Kunal and...
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                                  vijays2003.vs
                                  Oct 29, 2023
                                  Nov 1, 2023
                                  This thread was updated on Nov 1, 2023
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                                  I need refund for service that has not been provided by nobroker even after multiple follow-up no one has refunded my 24, 999/-
                                  My email is vijays2003.[protected]@gmail.com, It was promised that as NRI i will be provided premium service and support but I have got none.

                                  - It was told I will get POA and document done in 2 days, got charged 2 time 8000 RS/- that i have received refund.

                                  -Without POA the properly cannot be rented and i have exchange more than 500 emails and 3 month I have not received my refund.

                                  Dear nobroker,

                                  I believe you missing my communication I need refund, not your service.

                                  Your statements are changing every minute because after transfer of fund On call Ashish confirmed that funds are received so enough of excuses.

                                  Please start refund process, i cannot trust the service where there is no transparency and truth to start with.

                                  I repeat I cannot trust with my property and papers from experience 8 had till now.

                                  Gopinath on call on 11th Aug ensured me the POA will be expedited and he will, ensure the same.

                                  Refund 8000 for POA and 24, 000 for entire service.

                                  As you can imagine dealing with nobroker instead of my property a good measure of your service.

                                  Regards,
                                  Vijay

                                  On Sat, Aug 19, 2023, 5:15 PM NoBroker Agreements wrote:
                                  Dear Customer,

                                  This is to inform you that we have received your payment on 11th of August, but due to some operational reasons your payment was not reflecting in our records.
                                  so we have waited for some time to get confirmation from our management team, As today we got confirmation that payment was updated and we started process.

                                  Please share Details which are requested in previous mail. We will ensure that we will expedite process and will share POA document within 2-3 working days of receiving all documents from your end.

                                  Regards,
                                  P Vinod Kumar
                                  Team Rental Agreement
                                  NoBroker.in
                                  On Sat, 19 Aug at 4:47 PM, Vijays2003. vs wrote:
                                  Ask Ashish I sent the amended document same day and sent money. I got no confirmation. There was no call and response. Where as it was conveyed it will be done in 48 hours. So as mentioned POA cannot be executed on Saturday and Sunday.

                                  PO draft was not shared, nor confirmed it was escalated but nothing I ng happened.

                                  Please refund the money considering final draft of the PO was not shared at all.

                                  Everyone was getting response till I paid fees. I conveyed to Gopinath as well am not getting response. He assured he will talk toAshish and revert .

                                  I am still waiting. While youpushing and asking document when you know you will not be able to do PO over weekend is Bizzare.

                                  Please work on refund and I hope you work on improving service in future as mentioned din previous email I would have interacted with minimum 10 people tilling paid fees then everyone went quiet. Purposeof servi e should be to streamline if Customer has to interact with 10 people not sure how this can work atleast for NRI customers.

                                  ~
                                  Vijay

                                  On Sat, Aug 19, 2023, 3:08 PM NoBroker Agreements wrote:
                                  ​Dear customer,

                                  We have shared Email on a separate mail few days back, we didn't get any response on same and we have requested for documents for creating new POA,
                                  If you are not having Aadhar you can share us your soft copy of Passport. As for POA Aadhar is not mandatory for any landlord.

                                  We are sending same details here too, please share..

                                  To make the Power of Attorney required documents as per mention below :

                                  Landlord Passport front page & Power of Attorney both of Adhar card copy & PAN card.

                                  Landlord & Power of Attorney both of Passport size photo copy

                                  Landlord & Power of Attorney both of Thumb Impression & Signature

                                  Electricity Bill & Index 2 copy

                                  Please send me the old rental agreement copy.


                                  PFA POA sample document and please fill mandatory fills which are highlighted in red letters

                                  Regards,
                                  P Vinod Kumar
                                  Team Rental Agreement
                                  NoBroker.in
                                  On Sat, 19 Aug at 2:46 PM, Vijays2003. vs wrote:
                                  Dear Vinod,

                                  Lead does not matter as i have been clear from start POA has to be executed before I leave the country i.e. Monday morning. There is no POA for me to provide rental agreement authority.

                                  This was promised to be executed within 48 Hours, and it has not happened.
                                  I have got standard email asking for Adhaar card that i have made clear I am not applicable because I have OCI.

                                  ~Vijay

                                  On Sat, Aug 19, 2023, 2:37 PM NoBroker Agreements wrote:
                                  ​Hi team,

                                  Already replied on previous mail for same lead.

                                  Regards,
                                  P Vinod Kumar
                                  Team Rental Agreement
                                  NoBroker.in
                                  17315119:244769
                                  Vijay Sharma

                                  NoBroker Agreements


                                  Naveen Shivashankar Reddy;


                                  Attached all email thread:

                                  HI Vijay Sir,

                                  Greetings of the day !!!

                                  Sorry for the inconvenience and delay caused, I have already informed the team to revert back to you, If this is not done you can escalate these things.

                                  Regards & Thanks
                                  Gopinath Mohapatra
                                  CPMS Servicing Team
                                  NoBroker Technologies Solutions Pvt Ltd

                                  Ph No : [protected]
                                  E-Mail: gopinath.[protected]@nobroker.in

                                  On Sun, Oct 29, 2023 at 8:16 AM Vijay Sharma wrote:

                                  Are we getting anywhere with false promises and constant delays?
                                  Let me know I am ready with my mail and all email trail of entire team which your CEO
                                  Amit Agarwal claims "Glittering Goldfish" culture within the company.

                                  I can show him exactly Glittering Goldfish effect is missing from the culture.

                                  No timeline given, no service rendered, and customer has to follow-up for refund is shameful at best.

                                  ~Vijay
                                  ~
                                  From: Gopinath Mohapatra
                                  Sent: Wednesday, October 25, 2023 7:10 AM
                                  To: Vijay Sharma
                                  Cc: CPMS-UL's ; Ashish Singh ; Naveen Shivashankar Reddy ; Prabhakaran Kathiravan
                                  Subject: Re: Refund of Fees

                                  HI Vijay Sir,

                                  Greetings of the day !!!

                                  Sorry for the inconvenience and delay caused as Yesterday Inwas on week off, Please allow me some time to check with the concern team and I will try to get back to you with the resolution.

                                  Regards & Thanks
                                  Gopinath Mohapatra
                                  CPMS Servicing Team
                                  NoBroker Technologies Solutions Pvt Ltd

                                  Ph No : [protected]
                                  E-Mail: gopinath.[protected]@nobroker.in

                                  On Tue, Oct 24, 2023 at 3:06 AM Vijay Sharma wrote:
                                  Hi,

                                  I am reaching out again for the refund that I am following up. Let me know what is outcome.
                                  I will be reaching out to you CEO, if no one can help with this considering Amit Agarwal claims "Customer service is paramount" I want to highlight in efficiency and lack of service.

                                  My patience here is truly running out here.

                                  ~Vijay

                                  From: Gopinath Mohapatra
                                  Sent: Monday, October 16, 2023 10:02 PM
                                  To: Vijay Sharma
                                  Cc: CPMS-UL's
                                  Subject: Re: Refund of Fees

                                  HI Vijay Sir,

                                  Hope you are doing well !!!

                                  Sorry for the inconvenience and delay caused, Please allow me some time to check with the concern team and I will try to get back to you with the resolution.

                                  Regards & Thanks
                                  Gopinath Mohapatra
                                  CPMS Servicing Team
                                  NoBroker Technologies Solutions Pvt Ltd

                                  Ph No : [protected]
                                  E-Mail: gopinath.[protected]@nobroker.in

                                  On Tue, Oct 17, 2023 at 5:31 AM Vijay Sharma wrote:
                                  Is there any update on the refund?

                                  ~Vijay
                                  From: Gopinath Mohapatra
                                  Sent: Thursday, October 12, 2023 10:22 PM
                                  To: Vijay Sharma
                                  Cc: CPMS-UL's
                                  Subject: Re: Refund of Fees

                                  HI Vijay Sir,

                                  Hope you are doing well !!!

                                  Sorry for the inconvenience and delay caused, Please allow me some time to check with the concern team and I will try to get back to you with the resolution.

                                  Regards & Thanks
                                  Gopinath Mohapatra
                                  CPMS Servicing Team
                                  NoBroker Technologies Solutions Pvt Ltd

                                  Ph No : [protected]
                                  E-Mail: gopinath.[protected]@nobroker.in

                                  On Fri, Oct 13, 2023 at 7:41 AM Vijay Sharma wrote:
                                  Hi Team,

                                  I want definate date for refund of my money I have been patient and following up for refund
                                  I have probably spend more time following up ticket #18309883 was also created.

                                  Give me the name and email of person who is handling the case. Else give me escalation point.
                                  My next step would be to get hold of CEO, CFO and Complaint to relevant authority.

                                  Regards,
                                  VIjay Sharma

                                  From: Gopinath Mohapatra
                                  Sent: Friday, September 22, 2023 10:31 PM
                                  To: Vijay Sharma
                                  Cc: CPMS-UL's
                                  Subject: Re: Refund of Fees

                                  Hi Vijay Sir,

                                  Greetings of the day !!!

                                  Kindly accept My apology for the delay and the inconvenience caused. As I am not the relationship manager so I will check with the concern team for the refund and update you.

                                  I am not connected with you for any payment but I will check and update this case on priority basis.

                                  Regards & Thanks
                                  Gopinath Mohapatra
                                  CPMS Servicing Team
                                  NoBroker Technologies Solutions Pvt Ltd

                                  Ph No : [protected]
                                  E-Mail: gopinath.[protected]@nobroker.in

                                  On Sat, Sep 23, 2023 at 6:39 AM Vijay Sharma wrote:


                                  Dear Gopinath,

                                  I am assuming that because my refund has not been processed you continue to be my relationship manager.

                                  Can you please help get my refund? As you can see from mail trail I have been trying for a while because service was not rendered to me.

                                  I was sure that I made a bad choice in first week itself, this delay is just reconfirming.

                                  I want to know when will I get refund so nobroker don’t waste my time further. Before I look other options for escalating.

                                  Regards,
                                  Vijay Sharma

                                  From: Gopinath Mohapatra
                                  Sent: Monday, 11 September 2023 11:50 PM
                                  To: Vijay Sharma
                                  Cc: NoBroker
                                  Subject: Re: Refund of Fees

                                  HI Vijay Sir,

                                  Greetings of the day !!!

                                  I have informed the concern team to check and update on the refund status.

                                  Regards & Thanks

                                  Gopinath Mohapatra

                                  CPMS Servicing Team

                                  NoBroker Technologies Solutions Pvt Ltd

                                  Ph No : [protected]

                                  E-Mail: gopinath.[protected]@nobroker.in

                                  On Tue, Sep 12, 2023 at 5:36 AM Vijay Sharma wrote:

                                  Hi Gopinath,

                                  I am still waiting on response from your team on refund of my 24, 999/- Rs. I am not availing your service and nor I have received any. Please initiate the refund at earliest.

                                  Order ID #[protected]

                                  Regards,

                                  Vijay Sharma

                                  From: NoBroker Agreements
                                  Sent: Thursday, 7 September 2023 12:01 AM
                                  To: vijays2003.[protected]@gmail.com
                                  Subject: Re: Steps for filling Draft

                                  ​Dear Customer,

                                  As we confirmed you that Rs 8000/- for second payment was already initiated from our end, and its pending from back end team. once they approve amount will be credited to you very soon.

                                  Please find mail id of CPMS team member.
                                  gopinath.[protected]@nobroker.in





                                  Regards,

                                  P Vinod Kumar

                                  Team Rental Agreement

                                  NoBroker.in

                                  On Thu, 7 Sep at 3:39 AM, Vijays2003. vs wrote:

                                  Dear Vinod,

                                  Thank you for your response. Let me know when RS 8000/- is reimbursed I will confirm at my end.

                                  Can you please provide email for CPMS department or put me in touch with someone there? as I have found dealing with various department an uphill task.

                                  ~Vijay

                                  From: NoBroker Agreements
                                  Sent: Monday, 4 September 2023 8:26 PM
                                  To: vijays2003.[protected]@gmail.com
                                  Subject: Re: Steps for filling Draft

                                  Dear Customer,

                                  Thank you for confirming on credited amount.

                                  Rs 24999/- i hope you have paid for CPMS Department, as that is different team and they will take care.

                                  Rs 8000/- which you have paid for second time by mistake will be refunded to you soon from our end.

                                  Regards,

                                  P Vinod Kumar

                                  Team Rental Agreement

                                  NoBroker.in

                                  On Tue, 5 Sep at 5:46 AM, Vijays2003. vs wrote:

                                  Hi Vinod,

                                  Confirming I have received 8000/- Rs today morning.

                                  So 24, 999/- and 8000/- is left for you to revert.

                                  Regards,

                                  Vijay

                                  From: Vijay Sharma
                                  Sent: Monday, 4 September 2023 9:11 AM
                                  To: NoBroker Agreements
                                  Subject: RE: Steps for filling Draft

                                  Hi Vinod,

                                  I have not received any refund till now. I will confirm if I receive anything.

                                  In meanwhile can you provide transaction details.

                                  Also who is working on refunding 24, 999/- As I believe you are only looking into rental agreement/ POA refund.

                                  Regards,

                                  Vijay Sharma

                                  From: NoBroker Agreements
                                  Sent: Monday, 4 September 2023 5:47 AM
                                  To: vijays2003.[protected]@gmail.com
                                  Subject: Re: Steps for filling Draft

                                  ​Dear Customer,

                                  Thank you for confirming on payment.

                                  Can you please confirm that Rs 8000/- is received from your end in your account.

                                  Regards,

                                  P Vinod Kumar

                                  Team Rental Agreement

                                  NoBroker.in
                                  NoBroker customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 30, 2023
                                  NoBroker Customer Care's response
                                  Hi Vijay, at our company, we value transparency and ensure the prompt initiation of refunds whenever you are eligible. Your concern has been escalated to our team, and one of our experts will certainly get in touch with you asap.
                                  Nov 01, 2023
                                  Updated by vijays2003.vs
                                  When no service is rendered "whenever you are eligible." what eligibility are you guys claiming? When no flat shown, no picture taken, no key exchanged, no POA, no agreement made. Refund the money i have been waiting for 3 months.
                                  Transparency and prompt initiation whenever eligible?? Have you seen above email thread nothing was done. Refund money. You guys should be paying inconvenience fees on top of what i provided as amount of time I am spending more time on follow-up.
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